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The Politics of Buying, Boycotting, Complaining, and Disputing: An Extension of the Research Program by Jung, Garbarino, Briley, and Wynhausen

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  • John T. Jost
  • Melanie Langer
  • Vishal Singh

Abstract

Research in political psychology indicates that liberals are less motivated than conservatives by epistemic, existential, and relational needs to reduce uncertainty, threat, and social discord, and are therefore more prone to challenge the status quo. In a compelling extension of this work into the field of consumer behavior, Jung, Garbarino, Briley, and Wynhausen (this issue) demonstrate that people residing in more liberal (vs. conservative) areas register more complaints with the US Consumer Financial Protection Bureau, Federal Communications Commission, and National Highway Traffic Safety Administration, and dispute more resolutions offered in response to their complaints. Furthermore, liberals were found to object more strongly to the hypothetical imposition of an unanticipated banking fee, and this effect was mediated by system justification. Inspired by Jung and colleagues, we investigated the hypothesis that liberals would also be more likely to buy and boycott consumer products for political reasons. We analyzed data from the American National Election Studies and European Social Surveys and discovered that, even after we adjusted for demographic factors, liberals in the United States and leftists in all 15 European countries were more likely than conservatives and rightists to report having bought a product—or refrained from buying a product—for political reasons.

Suggested Citation

  • John T. Jost & Melanie Langer & Vishal Singh, 2017. "The Politics of Buying, Boycotting, Complaining, and Disputing: An Extension of the Research Program by Jung, Garbarino, Briley, and Wynhausen," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 44(3), pages 503-510.
  • Handle: RePEc:oup:jconrs:v:44:y:2017:i:3:p:503-510.
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    References listed on IDEAS

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    1. Keisha M. Cutright & Eugenia C. Wu & Jillian C. Banfield & Aaron C. Kay & Gavan J. Fitzsimons, 2011. "When Your World Must Be Defended: Choosing Products to Justify the System," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 38(1), pages 62-77.
    2. Blair Kidwell & Adam Farmer & David M. Hardesty, 2013. "Getting Liberals and Conservatives to Go Green: Political Ideology and Congruent Appeals," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 40(2), pages 350-367.
    3. Kay, Aaron C. & Jost, John T., 2003. "Complementary Justice: Effects of "Poor But Happy" and "Poor But Honest" Stereotype Exemplars on System Justification and Implicit Activation of the Justice Motive," Research Papers 1753r, Stanford University, Graduate School of Business.
    4. Kiju Jung & Ellen Garbarino & Donnel A. Briley & Jesse Wynhausen, 2017. "Blue and Red Voices: Effects of Political Ideology on Consumers’ Complaining and Disputing Behavior," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 44(3), pages 477-499.
    5. Steven Shepherd & Tanya L. Chartrand & Gavan J. Fitzsimons, 2015. "When Brands Reflect Our Ideal World: The Values and Brand Preferences of Consumers Who Support versus Reject Society’s Dominant Ideology," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 42(1), pages 76-92.
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    Cited by:

    1. Jin Ho Yun & Yaeri Kim & Eun-Ju Lee, 2022. "ERP Study of Liberals’ and Conservatives’ Moral Reasoning Processes: Evidence from South Korea," Journal of Business Ethics, Springer, vol. 176(4), pages 723-739, April.
    2. Mukherjee, Sourjo & Althuizen, Niek, 2020. "Brand activism: Does courting controversy help or hurt a brand?," International Journal of Research in Marketing, Elsevier, vol. 37(4), pages 772-788.
    3. Kiju Jung & Ellen Garbarino & Donnel A. Briley & Jesse Wynhausen, 2017. "Political Ideology and Consumer Research beyond Complaining Behavior: A Response to the Commentaries," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 44(3), pages 511-518.
    4. Jasinenko, Anna & Christandl, Fabian & Meynhardt, Timo, 2020. "Justified by ideology: Why conservatives care less about corporate social irresponsibility," Journal of Business Research, Elsevier, vol. 114(C), pages 290-303.
    5. Carina Thürridl & Frauke Mattison Thompson, 2023. "Making brand activism successful: How advice-giving can boost support behavior and reap benefits for the brand," Marketing Letters, Springer, vol. 34(4), pages 685-696, December.
    6. Pecot, Fabien & Vasilopoulou, Sofia & Cavallaro, Matteo, 2021. "How political ideology drives anti-consumption manifestations," Journal of Business Research, Elsevier, vol. 128(C), pages 61-69.
    7. Sourjo Mukherjee & Niek Althuizen, 2020. "Brand Activism: Does Courting Controversy Help or Hurt a Brand?," Post-Print hal-03095886, HAL.
    8. Ketron, Seth & Kwaramba, Shingirai & Williams, Miranda, 2022. "The “company politics” of social stances: How conservative vs. liberal consumers respond to corporate political stance-taking," Journal of Business Research, Elsevier, vol. 146(C), pages 354-362.

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