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Impact of Emotional Labor on Emotional Exhaustion and Job Satisfaction in Public Sector Organizations

Author

Listed:
  • Zafar Iqbal
  • Asif Mehmood Mirza
  • Muhammad Sajid
  • Muhammad Adeel

Abstract

Organizationally desired display of emotions is the need of today’s organization both in private and public sectors. However, display of emotions or emotional labor and its impact on job satisfaction have been an understudied area in public sector. Therefore, this research examines the impact of emotional labor on emotional exhaustion and job satisfaction. The findings of our study suggest that emotional labor (EL) has a significant positive impact on emotional exhaustion (EE) and job satisfaction (JS) consistent with the earlier research. We have used affective event theory and conservation of resource theory to build our model. Practical and managerial implications of the study are also discussed.

Suggested Citation

  • Zafar Iqbal & Asif Mehmood Mirza & Muhammad Sajid & Muhammad Adeel, 2018. "Impact of Emotional Labor on Emotional Exhaustion and Job Satisfaction in Public Sector Organizations," International Journal of Human Resource Studies, Macrothink Institute, vol. 8(4), pages 208226-2082, December.
    • Handle: RePEc:mth:ijhr88:v:8:y:2018:i:4:p:208-226
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    References listed on IDEAS

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    1. Whiting, Anita & Donthu, Naveen & Baker, Andrew M., 2011. "Investigating the immediate and long-term effects of job stressors on frontline service employees," International Journal of Research in Marketing, Elsevier, vol. 28(4), pages 319-331.
    2. Abraham Carmeli & Gershon Gilat & David A. Waldman, 2007. "The Role of Perceived Organizational Performance in Organizational Identification, Adjustment and Job Performance," Journal of Management Studies, Wiley Blackwell, vol. 44(6), pages 972-992, September.
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    Cited by:

    1. Ahmet Yavuz Çamlı & Türker B. Palamutçuoğlu & Nicoleta Bărbuță-Mișu & Selin Çavuşoğlu & Florina Oana Virlanuta & Yaşar Alkan & Sofia David & Ludmila Daniela Manea, 2022. "The Moderator Effect of Communicative Rational Action in the Relationship between Emotional Labor and Job Satisfaction," Sustainability, MDPI, vol. 14(13), pages 1-25, June.

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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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