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Los servicios públicos domiciliarios en Colombia a la luz del modelo de Salida, voz y lealtad de Albert Hirschman

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Author Info
Germán Darío Valencia Agudelo () (Universidad de Antioquia)

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Abstract

During the 1990s, household public services in Colombia went through an important reform: the entrance of the private sector was allowed and users could participate in the surveillance and control of these services. However, given the collective dimension and monopolistic character of most of these services, it was necessary to introduce a series of institutional mechanisms that allowed the user to defend his wellbeing. This article analyzes, through the exit, voice, and loyalty model proposed by Albert O. Hirschman, the institutional developments, showing the advances and deficiencies of the system in this area. The voice option is emphasized as the only real defense of users regarding failures of the system and some reform proposals are presented

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Publisher Info
Article provided by Universidad de Antioquia, Departamento de Economía in its journal LECTURAS DE ECONOMÍA.

Volume (Year): (2006)
Issue (Month): 65 (Julio-Diciembre)
Pages: 117-142
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Handle: RePEc:lde:journl:y:2006:i:65:p:117-142

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Related research
Keywords: household public services; political economy; collective action; Albert Hirschman;

Other versions of this item:

Find related papers by JEL classification:
D18 - Microeconomics - - Household Behavior - - - Consumer Protection
D72 - Microeconomics - - Analysis of Collective Decision-Making - - - Models of Political Processes: Rent-seeking, Elections, Legislatures, and Voting Behavior
H42 - Public Economics - - Publicly Provided Goods - - - Publicly Provided Private Goods
K23 - Law and Economics - - Regulation and Business Law - - - Regulated Industries and Administrative Law
L13 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Oligopoly and Other Imperfect Markets
L97 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Utilities: General
P16 - Economic Systems - - Capitalist Systems - - - Political Economy of Capitalism

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This page was last updated on 2009-11-29.


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