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Ethical Management in the Hotel Sector: Creating an Authentic Work Experience for Workers with Intellectual Disabilities

Author

Listed:
  • Hannah Meacham

    (La Trobe University)

  • Jillian Cavanagh

    (La Trobe University)

  • Timothy Bartram

    (La Trobe University)

  • Jennifer Laing

    (La Trobe University)

Abstract

The study examines the employment experience of workers with intellectual disability (WWID) in the hotel sector in Australia. Through a qualitative case study, we interviewed managers and WWID, and held focus groups with supervisors and colleagues at three hotels. We have used the theoretical framework of corporate social responsibility to investigate HR practices that create an ethical climate which promote authentic work experiences for WWID. The study found that participative work practices provide evidence of how WWID fit in at the workplace. When workers are confronted with work-related anxieties, the pragmatic nature of existential authenticity becomes a reality. Our findings reveal that managing workers ethically can lead to more authentic work experiences. In turn, this may promote social inclusion of WWID and improve their reported well-being.

Suggested Citation

  • Hannah Meacham & Jillian Cavanagh & Timothy Bartram & Jennifer Laing, 2019. "Ethical Management in the Hotel Sector: Creating an Authentic Work Experience for Workers with Intellectual Disabilities," Journal of Business Ethics, Springer, vol. 155(3), pages 823-835, March.
    • Handle: RePEc:kap:jbuset:v:155:y:2019:i:3:d:10.1007_s10551-017-3499-1
    DOI: 10.1007/s10551-017-3499-1
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    References listed on IDEAS

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    3. Eline Jammaers, 2023. "Theorizing Discursive Resistance to Organizational Ethics of Care Through a Multi-stakeholder Perspective on Disability Inclusion Practices," Journal of Business Ethics, Springer, vol. 183(2), pages 333-345, March.
    4. Monica Cerdan Chiscano & Ana Isabel Jiménez-Zarco, 2021. "Towards an Inclusive Museum Management Strategy. An Exploratory Study of Consumption Experience in Visitors with Disabilities. The Case of the CosmoCaixa Science Museum," Sustainability, MDPI, vol. 13(2), pages 1-14, January.
    5. Marco Antonio Cruz-Morato & Josefa García-Mestanza & Carmen Dueñas-Zambrana, 2021. "Special Employment Centres, Time Factor and Sustainable Human Resources Management in Spanish Hotel Industry: Can Corporate Social Marketing Improve the Labour Situation of People with Disabilities?," Sustainability, MDPI, vol. 13(19), pages 1-24, September.
    6. Cameron Graham & Martin E. Persson & Vaughan S. Radcliffe & Mitchell J. Stein, 2023. "The State of Ohio’s Auditors, the Enumeration of Population, and the Project of Eugenics," Journal of Business Ethics, Springer, vol. 187(3), pages 565-587, October.

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