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Top Management Team Diversity, Quality Decisions and Organizational Performance in the Service Industry

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  • Dr Zachary B Awino

Abstract

Some past studies have found that the characteristics of the Top Management Team influence the performance of organizations while others have found that they do not. This study, which is founded on the Upper Echelon Theory, investigated the relationship between TMT diversity, quality decisions and organization performance. The study sought to find out the effect of TMT diversity and quality decisions in the performance of commercial banks in Kenya. The study found that quality decisions had a significant effect on the internal business processes and learning and growth perspectives of the balanced scorecard. The study sought to find the intervening effect of the quality decisions and the moderating effect of involvement culture and diversity management strategies. The study found that the two moderating variables had a significant effect on the relationship between TMT diversity and quality decisions and TMT diversity and organization performance.

Suggested Citation

  • Dr Zachary B Awino, 2013. "Top Management Team Diversity, Quality Decisions and Organizational Performance in the Service Industry," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 4(1), pages 113-123, February.
    • Handle: RePEc:jfr:jms111:v:4:y:2013:i:1:p:113-123
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    References listed on IDEAS

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    1. Karen A. Bantel & Susan E. Jackson, 1989. "Top management and innovations in banking: Does the composition of the top team make a difference?," Strategic Management Journal, Wiley Blackwell, vol. 10(S1), pages 107-124, June.
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    Cited by:

    1. Beatrice A. Oduor & James M. Kilika, 2018. "TMT Diversity, Decision Quality and Service Sector Firm Performance: A Research Agenda," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 9(2), pages 34-45, May.
    2. Oketch, Joseph O. & Kilika, James M. & Kinyua, Godfrey M. & Institute of Research, Asian, 2021. "TMT Characteristics and Organizational Performance in a Regulatory Setting in Kenya," OSF Preprints jpxhm, Center for Open Science.
    3. Zachary Awino & Bwire Joseph Francis, 2018. "Synergy of Top Management Team Demographics, Strategy and Structure: Empirical Evidence on Performance of Public Enterprises," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(2), pages 108-108, January.
    4. Patriciah G. Mwangi & Zachary B. Awino & Kennedy O. Ogollah & Ganesh P. Pokhariyal, 2021. "Competitive Repertoire Complexity: A Potential Mediator in the Upper Echelons Propositions?," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(10), pages 1-83, July.

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