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Distrust in the Balance: The Emergence and Development of Intergroup Distrust in a Court of Law

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  • Katinka Bijlsma-Frankema

    (Department of Economics and Business, University of Groningen, 9747 AV Groningen, The Netherlands)

  • Sim B. Sitkin

    (Fuqua School of Business, Duke University, Durham, North Carolina 27708)

  • Antoinette Weibel

    (School of Management, University of St. Gallen, 9000 St. Gallen, Switzerland)

Abstract

Despite recent attention to trust, comparatively little is known about distrust as distinct from trust. In this paper, we drew on case study data of a reorganized court of law, where intergroup distrust had grown between judges and administrators, to develop a dynamic theory of distrust. We used insights from the literatures on distrust, conflict escalation, and professional–organization relations to guide the analysis of our case data. Our research is consistent with insights on distrust previously postulated, but we were able to extend and make more precise the perceptions and behaviors that make up the elements of the self-amplifying cycle of distrust development, how these elements are related, and the mechanisms of amplification that drive the cycle. To help guide and focus future research, we modeled the process by which distrust emerges and develops, and we drew inferences on how it can be repaired.

Suggested Citation

  • Katinka Bijlsma-Frankema & Sim B. Sitkin & Antoinette Weibel, 2015. "Distrust in the Balance: The Emergence and Development of Intergroup Distrust in a Court of Law," Organization Science, INFORMS, vol. 26(4), pages 1018-1039, August.
    • Handle: RePEc:inm:ororsc:v:26:y:2015:i:4:p:1018-1039
    DOI: 10.1287/orsc.2015.0977
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    References listed on IDEAS

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    Cited by:

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    2. Kelly Raz & Alison R. Fragale & Liat Levontin, 2023. "Who Do I (Dis)Trust and Monitor for Ethical Misconduct? Status, Power, and the Structural Paradox," Journal of Business Ethics, Springer, vol. 182(2), pages 443-464, January.
    3. Fang, F., 2019. "When performance shortfall arises, contract or trust? A multi-method study of the impact of contractual and relational governances on performance in public – private partnerships," Other publications TiSEM 473840ee-6945-4a93-9326-5, Tilburg University, School of Economics and Management.
    4. Jundong Hou & Chi Zhang & Robert Allen King, 2018. "Measuring trust damage in nonprofit marketing: the role of cognitive and emotional perceptions," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(1), pages 25-47, March.
    5. Feenstra, Sanne & Jordan, Jennifer & Walter, Frank & Stoker, Janka I., 2020. "Antecedents of leaders' power sharing: The roles of power instability and distrust," Organizational Behavior and Human Decision Processes, Elsevier, vol. 157(C), pages 115-128.

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