IDEAS home Printed from https://ideas.repec.org/a/inm/orinte/v47y2017i2p111-121.html
   My bibliography  Save this article

Verizon Optimizes Work Center Locations to Reduce Installation and Repair Operations Costs

Author

Listed:
  • J. David Allen

    (Verizon Business Analytics, Richardson, Texas 75082)

  • Roger L. Tobin

    (Verizon Business Analytics, Waltham, Massachusetts 02451)

  • Anthony Calderan

    (Verizon Global Real Estate Energy Management, Basking Ridge, New Jersey 07920)

Abstract

The work of a telecommunications company involves installing, maintaining, and expanding its infrastructure, and requires many employees and vehicles located at work centers. These work centers serve as a home base for workers, provide a supply chain location for parts, supplies, and tools, provide parking for vehicles, and represent a significant cost of doing business. This paper addresses the problem of determining where Verizon should locate work centers and where it should assign technicians to provide appropriate service levels at the lowest overall cost. We also present our analysis process and the real-world lessons we learned. The implementation of optimized results we obtained provided Verizon with significant savings compared to its current operations.

Suggested Citation

  • J. David Allen & Roger L. Tobin & Anthony Calderan, 2017. "Verizon Optimizes Work Center Locations to Reduce Installation and Repair Operations Costs," Interfaces, INFORMS, vol. 47(2), pages 111-121, April.
    • Handle: RePEc:inm:orinte:v:47:y:2017:i:2:p:111-121
    DOI: 10.1287/inte.2016.0871
    as

    Download full text from publisher

    File URL: https://doi.org/10.1287/inte.2016.0871
    Download Restriction: no
    File URL: https://libkey.io/10.1287/inte.2016.0871?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Davis, Lauren B. & Samanlioglu, Funda & Qu, Xiuli & Root, Sarah, 2013. "Inventory planning and coordination in disaster relief efforts," International Journal of Production Economics, Elsevier, vol. 141(2), pages 561-573.
    2. Caunhye, Aakil M. & Nie, Xiaofeng & Pokharel, Shaligram, 2012. "Optimization models in emergency logistics: A literature review," Socio-Economic Planning Sciences, Elsevier, vol. 46(1), pages 4-13.
    3. Rawls, Carmen G. & Turnquist, Mark A., 2012. "Pre-positioning and dynamic delivery planning for short-term response following a natural disaster," Socio-Economic Planning Sciences, Elsevier, vol. 46(1), pages 46-54.
    4. Serhan Duran & Marco A. Gutierrez & Pinar Keskinocak, 2011. "Pre-Positioning of Emergency Items for CARE International," Interfaces, INFORMS, vol. 41(3), pages 223-237, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ningxuan Kang & Hao Shen & Ye Xu, 2022. "JD.com Improves Delivery Networks by a Multiperiod Facility Location Model," Interfaces, INFORMS, vol. 52(2), pages 133-148, March.
    2. Christian Haket & Bo van der Rhee & Jacques de Swart, 2020. "Saving Time and Money and Reducing Carbon Dioxide Emissions by Efficiently Allocating Customers," Interfaces, INFORMS, vol. 50(3), pages 153-165, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alem, Douglas & Clark, Alistair & Moreno, Alfredo, 2016. "Stochastic network models for logistics planning in disaster relief," European Journal of Operational Research, Elsevier, vol. 255(1), pages 187-206.
    2. Sabbaghtorkan, Monir & Batta, Rajan & He, Qing, 2020. "Prepositioning of assets and supplies in disaster operations management: Review and research gap identification," European Journal of Operational Research, Elsevier, vol. 284(1), pages 1-19.
    3. Rezaei-Malek, Mohammad & Tavakkoli-Moghaddam, Reza & Cheikhrouhou, Naoufel & Taheri-Moghaddam, Alireza, 2016. "An approximation approach to a trade-off among efficiency, efficacy, and balance for relief pre-positioning in disaster management," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 93(C), pages 485-509.
    4. Renata Turkeš & Daniel Palhazi Cuervo & Kenneth Sörensen, 2019. "Pre-positioning of emergency supplies: does putting a price on human life help to save lives?," Annals of Operations Research, Springer, vol. 283(1), pages 865-895, December.
    5. A. Anaya-Arenas & J. Renaud & A. Ruiz, 2014. "Relief distribution networks: a systematic review," Annals of Operations Research, Springer, vol. 223(1), pages 53-79, December.
    6. Paul, Jomon A. & Zhang, Minjiao, 2019. "Supply location and transportation planning for hurricanes: A two-stage stochastic programming framework," European Journal of Operational Research, Elsevier, vol. 274(1), pages 108-125.
    7. Tofighi, S. & Torabi, S.A. & Mansouri, S.A., 2016. "Humanitarian logistics network design under mixed uncertainty," European Journal of Operational Research, Elsevier, vol. 250(1), pages 239-250.
    8. Wang, Qingyi & Nie, Xiaofeng, 2022. "A stochastic programming model for emergency supply planning considering transportation network mitigation and traffic congestion," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
    9. Maass, Kayse Lee & Trapp, Andrew C. & Konrad, Renata, 2020. "Optimizing placement of residential shelters for human trafficking survivors," Socio-Economic Planning Sciences, Elsevier, vol. 70(C).
    10. Meng, Qingchun & Kao, Zhiping & Guo, Ying & Bao, Chunbing, 2023. "An emergency supplies procurement strategy based on a bidirectional option contract," Socio-Economic Planning Sciences, Elsevier, vol. 87(PA).
    11. Dönmez, Zehranaz & Kara, Bahar Y. & Karsu, Özlem & Saldanha-da-Gama, Francisco, 2021. "Humanitarian facility location under uncertainty: Critical review and future prospects," Omega, Elsevier, vol. 102(C).
    12. Dufour, Émilie & Laporte, Gilbert & Paquette, Julie & Rancourt, Marie–Ève, 2018. "Logistics service network design for humanitarian response in East Africa," Omega, Elsevier, vol. 74(C), pages 1-14.
    13. Loree, Nick & Aros-Vera, Felipe, 2018. "Points of distribution location and inventory management model for Post-Disaster Humanitarian Logistics," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 116(C), pages 1-24.
    14. Rezaei-Malek, Mohammad & Torabi, S. Ali & Tavakkoli-Moghaddam, Reza, 2019. "Prioritizing disaster-prone areas for large-scale earthquakes' preparedness: Methodology and application," Socio-Economic Planning Sciences, Elsevier, vol. 67(C), pages 9-25.
    15. Aghajani, Mojtaba & Ali Torabi, S. & Altay, Nezih, 2023. "Resilient relief supply planning using an integrated procurement-warehousing model under supply disruption," Omega, Elsevier, vol. 118(C).
    16. German A. Velasquez & Maria E. Mayorga & Eduardo A. R. Cruz, 2019. "Prepositioning inventory for disasters: a robust and equitable model," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 41(3), pages 757-785, September.
    17. Paul, Jomon Aliyas & MacDonald, Leo, 2016. "Location and capacity allocations decisions to mitigate the impacts of unexpected disasters," European Journal of Operational Research, Elsevier, vol. 251(1), pages 252-263.
    18. Yusen Ye & Wen Jiao & Hong Yan, 2020. "Managing Relief Inventories Responding to Natural Disasters: Gaps Between Practice and Literature," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 807-832, April.
    19. Souza, Juliano Silva & Lim-Apo, Flávio Araújo & Varella, Leonardo & Coelho, Antônio Sérgio & Souza, João Carlos, 2022. "Multi-period optimization model for planning people allocation in shelters and distributing aid with special constraints," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
    20. Coskun, Abdullah & Elmaghraby, Wedad & Karaman, M. Muge & Salman, F. Sibel, 2019. "Relief aid stocking decisions under bilateral agency cooperation," Socio-Economic Planning Sciences, Elsevier, vol. 67(C), pages 147-165.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orinte:v:47:y:2017:i:2:p:111-121. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.