Advanced Search
MyIDEAS: Login to save this article or follow this journal

Role of Quality Management in Pharmaceutical Development: Evidence from Islamabad and Lahore

Contents:

Author Info

  • Tariq Mehmood
  • M. Rashid Salaria

    ()
    (Szabist, Islamabad)

  • M.A. Qureshi

    (Indus Institute of Higher Education(IIHE).)

Registered author(s):

    Abstract

    The aim of this paper is to investigate the employee’s perceptions of the impact, of Total Quality Management (TQM), on their roles within the organization and how they perceived the effectiveness of the quality processes in Pakistan Pharmaceutical industry. The universe of this study was the employees of Pharmaceutical industry in Islamabad and Lahore. For this purpose survey method was used by using questionnaire as a tool for data collection. The results have shown that Employee Training and Development, Employee Performance, Quality Process and Team Work are significant factors with the Total Quality Management and correlated with each others. The result shows the application of TQM principles addresses some of the key challenges facing the organization. The study was faced by certain limitations and included time constraints and resources constraints which limited this research to only Islamabad and Lahore offices, of the Pharmaceutical companies. The present study found support that pharmaceutical companies faced the same difficulties with TQM implementations as experienced in other industries. These include achieving a culture of continuous improvement, overcoming a lack of trust and understanding the TQM process itself, and what they were, as a company, trying to achieve. These problems are not new and many companies have difficulties in implementing TQM. Pharmaceutical companies also followed the path of achieving a quality certification; namely, ISO 9000 accreditation, in the pursuit of excellence.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://indus.edu.pk/RePEc/iih/journl/21-30_Role_of_Quality_Management.pdf
    Download Restriction: no

    Bibliographic Info

    Article provided by Department of Business Administration in its journal Indus Journal of Management & Social Science (IJMSS).

    Volume (Year): 3 (2009)
    Issue (Month): 2 (December)
    Pages: 21-30

    as in new window
    Handle: RePEc:iih:journl:v:3:y:2009:i:2:p:21-30

    Contact details of provider:

    More information through EDIRC

    Related research

    Keywords: Quality Management; pharmaceutical Development; Pakistan; Employee’s Perceptions;

    Find related papers by JEL classification:

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:iih:journl:v:3:y:2009:i:2:p:21-30. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Faraz Ahmed) The email address of this maintainer does not seem to be valid anymore. Please ask Faraz Ahmed to update the entry or send us the correct address.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.