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Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights from a Virtual Team Innovating Using a Collaborative Tool

Author

Listed:
  • Ann Majchrzak

    (University of Southern California, USA)

  • Ronald E. Rice

    (Rutgers University, USA)

  • Nelson King

    (University of Southern California, USA)

  • Arvind Malhotra

    (University of North Carolina at Chapel Hill, USA)

  • Sulin Ba

    (University of Southern California, USA)

Abstract

How does a team use a computer-mediated technology to share and reuse knowledge when the team is inter-organizational and virtual, when the team must compete for the attention of team members with collocated teams, and when the task is the creation of a completely new innovation? From a review of the literature on knowledge sharing and reuse using collaborative tools, three propositions are generated about the likely behavior of the team in using the collaborative tool and reusing the knowledge put in the knowledge repository. A multi-method longitudinal research study of this design team was conducted over their ten-month design effort. Both qualitative and quantitative data were obtained. Results indicated that the propositions from the literature were insufficient to explain the behavior of the team. We found that ambiguity of the task does not determine use of a collaborative tool; that tool use does not increase with experience; and that knowledge that is perceived as transient (whether it really is transient or not) is unlikely to be referenced properly for later search and retrieval. Implications for practice and theory are discussed.

Suggested Citation

  • Ann Majchrzak & Ronald E. Rice & Nelson King & Arvind Malhotra & Sulin Ba, 2000. "Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights from a Virtual Team Innovating Using a Collaborative Tool," Information Resources Management Journal (IRMJ), IGI Global, vol. 13(1), pages 44-53, January.
    • Handle: RePEc:igg:rmj000:v:13:y:2000:i:1:p:44-53
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    Citations

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    Cited by:

    1. Eisenberg, Julia & Mattarelli, Elisa, 2017. "Building Bridges in Global Virtual Teams: The Role of Multicultural Brokers in Overcoming the Negative Effects of Identity Threats on Knowledge Sharing Across Subgroups," Journal of International Management, Elsevier, vol. 23(4), pages 399-411.
    2. Klitmøller, Anders & Lauring, Jakob, 2013. "When global virtual teams share knowledge: Media richness, cultural difference and language commonality," Journal of World Business, Elsevier, vol. 48(3), pages 398-406.
    3. Gloor, Peter A. & Fronzetti Colladon, Andrea & Grippa, Francesca, 2020. "The digital footprint of innovators: Using email to detect the most creative people in your organization," Journal of Business Research, Elsevier, vol. 114(C), pages 254-264.
    4. Paméla Baillette & Bernard Fallery, 2016. "La méthode du Delphi argumentaire, une innovation managériale dans le cadre d'un projet complexe," Post-Print hal-02160359, HAL.
    5. Angeliki Antoniou, 2019. "Compatibility of Small Team Personalities in Computer-Based Tasks," Challenges, MDPI, vol. 10(1), pages 1-12, May.
    6. Alnoor Bhimani & Kjell Hausken & Mthuli Ncube, 2010. "Agent takeover risk of principal in outsourcing relationships," Global Business and Economics Review, Inderscience Enterprises Ltd, vol. 12(4), pages 329-340.
    7. Catherine Durnell Cramton, 2001. "The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration," Organization Science, INFORMS, vol. 12(3), pages 346-371, June.
    8. Achim Hecker & Alois Ganter, 2016. "Organisational And Technological Innovation And The Moderating Effect Of Open Innovation Strategies," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(02), pages 1-31, February.
    9. Gebauer, Judith & Shaw, Michael J. & Gribbins, Michele L., 2006. "Task-Technology Fit for Mobile Information Systems," Working Papers 06-0107, University of Illinois at Urbana-Champaign, College of Business.

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