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Factors Influencing Perceived Crowding of Tourists and Sustainable Tourism Destination Management

Author

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  • Qian Jin

    (School of Tourism and Human Geography, Xi’an International Studies University, Xi’an 710128, China)

  • Hui Hu

    (School of Economics and Management, Wuhan University, Wuhan 430072, China)

  • Philip Kavan

    (Faculty of Business, Government and Law, University of Canberra, Bruce ACT 2601, Australia)

Abstract

Studies on tourists crowding are developed to explore the perception of crowding, and these studies indicate crowding influence on sustainable development of tourist destinations. This study aims to reveal the influential factors of tourists’ perceived crowding. We obtained data from interviewing over 400 tourists and five senior tourism officials in Xi’an, China. This study firstly applies factor analysis to identify the constructed variables of tourists’ motivations from the principle component analysis. It then examines the correlation between nationality and perceived crowding. Consequently, a multiple regression is used to identify the connection between motivations and perceived crowding. The results of the study indicate nationality and motivation as two significant influential factors to perceived crowding management. This study also shows that management in tourist destinations would benefit from provision of the authentic travel experience integrated with zoning the travel destination.

Suggested Citation

  • Qian Jin & Hui Hu & Philip Kavan, 2016. "Factors Influencing Perceived Crowding of Tourists and Sustainable Tourism Destination Management," Sustainability, MDPI, vol. 8(10), pages 1-17, September.
    • Handle: RePEc:gam:jsusta:v:8:y:2016:i:10:p:976-:d:79098
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    References listed on IDEAS

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    1. Bart Neuts & Peter Nijkamp & Eveline Van Leeuwen, 2012. "Crowding Externalities from Tourist Use of Urban Space," Tourism Economics, , vol. 18(3), pages 649-670, June.
    2. Pons, Frank & Laroche, Michel, 2007. "Cross-cultural differences in crowd assessment," Journal of Business Research, Elsevier, vol. 60(3), pages 269-276, March.
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    Cited by:

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    2. Hae-Ryong Kim & So-Yeon Yoon, 2020. "How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility," Sustainability, MDPI, vol. 12(6), pages 1-15, March.
    3. Gössling, Stefan & McCabe, Scott & Chen, Ning (Chris), 2020. "A socio-psychological conceptualisation of overtourism," Annals of Tourism Research, Elsevier, vol. 84(C).
    4. Torres Matovelle, Pablo & Molina Molina, Gina, 2019. "Evaluation of crowding and tourist satisfaction in the practice of humpback whale - watching, the case of Puerto López - Ecuador," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
    5. Haiyan Zhu & Hongzhi Guan & Yan Han & Wanying Li, 2022. "Study on Peak Travel Avoidance Behavior of Car Travelers during Holidays," Sustainability, MDPI, vol. 14(17), pages 1-21, August.
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    7. Moisés Simancas Cruz & María Pilar Peñarrubia Zaragoza, 2019. "Analysis of the Accommodation Density in Coastal Tourism Areas of Insular Destinations from the Perspective of Overtourism," Sustainability, MDPI, vol. 11(11), pages 1-19, May.
    8. Fernando Enseñat-Soberanis & Rocío Blanco-Gregory, 2022. "Crowding Perception at the Archaeological Site of Tulum, Mexico: A Key Indicator for Sustainable Cultural Tourism," Land, MDPI, vol. 11(10), pages 1-12, September.
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    12. Angela Chantre-Astaiza & Laura Fuentes-Moraleda & Ana Muñoz-Mazón & Gustavo Ramirez-Gonzalez, 2019. "Science Mapping of Tourist Mobility 1980–2019. Technological Advancements in the Collection of the Data for Tourist Traceability," Sustainability, MDPI, vol. 11(17), pages 1-32, August.
    13. María García-Hernández & Manuel De la Calle-Vaquero & Claudia Yubero, 2017. "Cultural Heritage and Urban Tourism: Historic City Centres under Pressure," Sustainability, MDPI, vol. 9(8), pages 1-19, August.
    14. Mihai F. Băcilă & Raluca Ciornea & Luiza M. Souca & Alexandra M. Drule, 2022. "Content Analysis on Sustainability Dimensions in DMOs’ Social Media Videos Advertising the World’s Most Visited Cities," Sustainability, MDPI, vol. 14(19), pages 1-25, September.
    15. Silvia Sanz-Blas & Daniela Buzova & Walesska Schlesinger, 2019. "The Sustainability of Cruise Tourism Onshore: The Impact of Crowding on Visitors’ Satisfaction," Sustainability, MDPI, vol. 11(6), pages 1-15, March.
    16. Setiawan Priatmoko & Moaaz Kabil & Yitno Purwoko & Lóránt Dénes Dávid, 2021. "Rethinking Sustainable Community-Based Tourism: A Villager’s Point of View and Case Study in Pampang Village, Indonesia," Sustainability, MDPI, vol. 13(6), pages 1-15, March.
    17. Zhi Yue & Jon Bryan Burley & Zhouxiao Cui & Houping Lei & Jing Zhou, 2021. "Visitor Capacity Considering Social Distancing in Urban Parks with Agent-Based Modeling," IJERPH, MDPI, vol. 18(13), pages 1-24, June.
    18. Mollah Aminul Islam & Muhammad Asif Khan & József Popp & Wlodzimierz Sroka & Judit Oláh, 2020. "Financial Development and Foreign Direct Investment—The Moderating Role of Quality Institutions," Sustainability, MDPI, vol. 12(9), pages 1-22, April.
    19. Robert Maršanic & Edna Mrnjavac & Drago Pupavac & Ljudevit Krpan, 2021. "Stationary Traffic as a Factor of Tourist Destination Quality and Sustainability," Sustainability, MDPI, vol. 13(7), pages 1-13, April.
    20. Guang Yang & Yan Han & Hao Gong & Tiantian Zhang, 2020. "Spatial-Temporal Response Patterns of Tourist Flow under Real-Time Tourist Flow Diversion Scheme," Sustainability, MDPI, vol. 12(8), pages 1-28, April.
    21. Setiawan Priatmoko & Moaaz Kabil & Ali Akaak & Zoltán Lakner & Csaba Gyuricza & Lóránt Dénes Dávid, 2023. "Understanding the Complexity of Rural Tourism Business: Scholarly Perspective," Sustainability, MDPI, vol. 15(2), pages 1-21, January.

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