IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v16y2024i4p1637-d1339963.html
   My bibliography  Save this article

A Quantitative Study on Factors Influencing User Satisfaction of Micro-Mobility in China in the Post-Sharing Era

Author

Listed:
  • Wenting Cheng

    (School of Industrial Design, Sino-German Industrial Design Innovation Research School, Hubei University of Technology, Wuhan 430068, China)

  • Jierui Yang

    (School of Industrial Design, Sino-German Industrial Design Innovation Research School, Hubei University of Technology, Wuhan 430068, China)

  • Xiaoxuan Wu

    (School of Industrial Design, Sino-German Industrial Design Innovation Research School, Hubei University of Technology, Wuhan 430068, China)

  • Tengteng Zhang

    (School of Industrial Design, Sino-German Industrial Design Innovation Research School, Hubei University of Technology, Wuhan 430068, China)

  • Zhelin Yin

    (School of Industrial Design, Sino-German Industrial Design Innovation Research School, Hubei University of Technology, Wuhan 430068, China)

Abstract

In the post-sharing era, the evolution of the shared micro-mobility industry has transitioned from expanding market share to providing precise services. The focus on user satisfaction has shifted from a singular emphasis on functional utility to diversified product values. Product perceived value has emerged as a comprehensive factor for enhancing user satisfaction, aiding companies in formulating precise services, mitigating urban resource wastage, and promoting sustainable urban development. From the perspective of product perceived value, this study combined the analysis of factors affecting user satisfaction of shared micro-mobility and the interaction between these aspects and carried out the following two studies. Research No. 1: By mining the user review data on app platforms related to shared micro-mobility and adopting the latent dirichlet allocation (LDA) algorithm, we have initially identified 17 major factors affecting the satisfaction of users and summarized these factors into four research topics constituting product perceived value. Research No. 2: On the basis of Research No. 1, the content of the American Customer Satisfaction Index (ACSI) was expanded, and a user satisfaction research model focusing on the perceived value of shared micro-mobility products was constructed. Afterwards, by using the data collected in questionnaire surveys, structural equation modeling (SEM) was used to model the user satisfaction of shared micro-mobility through SEM, which was deployed to establish an empirical analysis. It is found that (1) both user expectation and product quality can positively affect the perceived value of products through interactive experience; (2) factors such as user expectation, product quality, interactive experience, and subjective consciousness can positively affect user satisfaction through the perceived value of products, with user expectation delivering the greatest influence; and (3) subjective consciousness has a direct positive effect on users’ willingness to continuously use a product but no significant effect on user satisfaction. These findings expand the user satisfaction theoretical model in the field of shared micro-mobility, constitute suggestions for product development and service promotion in the shared micro-mobility industry, and can provide new ideas and methods for the sustainable development of urban transportation.

Suggested Citation

  • Wenting Cheng & Jierui Yang & Xiaoxuan Wu & Tengteng Zhang & Zhelin Yin, 2024. "A Quantitative Study on Factors Influencing User Satisfaction of Micro-Mobility in China in the Post-Sharing Era," Sustainability, MDPI, vol. 16(4), pages 1-23, February.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:4:p:1637-:d:1339963
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/16/4/1637/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/16/4/1637/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Muhamad Razuhanafi Mat Yazid & Sitti Asmah Hassan & Ahmad Firdhaus Arham & Sharizal Hashim, 2023. "Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach," Mathematics, MDPI, vol. 11(15), pages 1-21, August.
    2. Shaheen, Susan & Guzman, Stacey & Zhang, Hua, 2010. "Bikesharing in Europe, the Americas, and Asia: Past, Present, and Future," Institute of Transportation Studies, Working Paper Series qt79v822k5, Institute of Transportation Studies, UC Davis.
    3. Bretones, Alexandra & Marquet, Oriol, 2022. "Sociopsychological factors associated with the adoption and usage of electric micromobility. A literature review," Transport Policy, Elsevier, vol. 127(C), pages 230-249.
    4. Chen, Ching-Fu & Chen, Fu-Shian, 2010. "Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists," Tourism Management, Elsevier, vol. 31(1), pages 29-35.
    5. Gavriel Meirovich & Myunghee Mindy Jeon & Linda Jane Coleman, 2020. "Interaction of normative and predictive expectations in customer satisfaction and emotions," Journal of Marketing Analytics, Palgrave Macmillan, vol. 8(2), pages 69-84, June.
    6. Agyeman, Stephen & Cheng, Lin, 2020. "Analysis of barriers to perceived service quality in Ghana: Students’ perspectives on bus mobility attributes," Transport Policy, Elsevier, vol. 99(C), pages 63-85.
    7. Shaheen, Susan A & Guzman, Stacey & Zhang, Hua, 2010. "Bikesharing in Europe, the Americas, and Asia: Past, Present and Future," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt6qg8q6ft, Institute of Transportation Studies, UC Berkeley.
    8. Zhang, Chunqin & Liu, Yong & Lu, Weite & Xiao, Guangnian, 2019. "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 149-164.
    9. Guo, Xingtong & Lee, Kyumin & Wang, Zhe & Liu, Shichao, 2021. "Occupants’ Satisfaction with LEED- and Non-LEED-Certified Apartments Using Social Media Data," OSF Preprints 8q4zt, Center for Open Science.
    10. Dan Chen, 2023. "How Visitors Perceive Heritage Value—A Quantitative Study on Visitors’ Perceived Value and Satisfaction of Architectural Heritage through SEM," Sustainability, MDPI, vol. 15(11), pages 1-16, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chrysa Vizmpa & George Botzoris & Panagiotis Lemonakis & Athanasios Galanis, 2023. "Micromobility in Urban Trail Paths: Expanding and Strengthening the Planning of 15-Minute Cities," Land, MDPI, vol. 12(12), pages 1-22, December.
    2. Pucher, John & Buehler, Ralph & Seinen, Mark, 2011. "Bicycling renaissance in North America? An update and re-appraisal of cycling trends and policies," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(6), pages 451-475, July.
    3. Hyungkyoo Kim, 2020. "Seasonal Impacts of Particulate Matter Levels on Bike Sharing in Seoul, South Korea," IJERPH, MDPI, vol. 17(11), pages 1-17, June.
    4. Zhou, Xiaolu & Wang, Mingshu & Li, Dongying, 2019. "Bike-sharing or taxi? Modeling the choices of travel mode in Chicago using machine learning," Journal of Transport Geography, Elsevier, vol. 79(C), pages 1-1.
    5. Virginie Boutueil & Luc Nemett & Thomas Quillerier, 2021. "Trends in Competition among Digital Platforms for Shared Mobility: Insights from a Worldwide Census and Prospects for Research," Post-Print hal-03388213, HAL.
    6. Alain Quilliot & Antoine Sarbinowski & Hélène Toussaint, 2021. "Vehicle driven approaches for non preemptive vehicle relocation with integrated quality criterion in a vehicle sharing system," Annals of Operations Research, Springer, vol. 298(1), pages 445-468, March.
    7. Luca Nitschke, 2020. "Reconstituting Automobility: The Influence of Non-Commercial Carsharing on the Meanings of Automobility and the Car," Sustainability, MDPI, vol. 12(17), pages 1-20, August.
    8. Wang, Jueyu & Lindsey, Greg, 2019. "Do new bike share stations increase member use: A quasi-experimental study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 121(C), pages 1-11.
    9. Nixon, Denver V. & Schwanen, Tim, 2019. "Bike sharing beyond the norm," Journal of Transport Geography, Elsevier, vol. 80(C).
    10. Acheampong, Ransford A. & Siiba, Alhassan, 2018. "Examining the determinants of utility bicycling using a socio-ecological framework: An exploratory study of the Tamale Metropolis in Northern Ghana," Journal of Transport Geography, Elsevier, vol. 69(C), pages 1-10.
    11. Corcoran, Jonathan & Li, Tiebei & Rohde, David & Charles-Edwards, Elin & Mateo-Babiano, Derlie, 2014. "Spatio-temporal patterns of a Public Bicycle Sharing Program: the effect of weather and calendar events," Journal of Transport Geography, Elsevier, vol. 41(C), pages 292-305.
    12. Ma, Xinwei & Ji, Yanjie & Yuan, Yufei & Van Oort, Niels & Jin, Yuchuan & Hoogendoorn, Serge, 2020. "A comparison in travel patterns and determinants of user demand between docked and dockless bike-sharing systems using multi-sourced data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 148-173.
    13. Thomas Schulz & Markus Böhm & Heiko Gewald & Zehra Celik & Helmut Krcmar, 2020. "The Negative Effects of Institutional Logic Multiplicity on Service Platforms in Intermodal Mobility Ecosystems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(5), pages 417-433, October.
    14. Mooney, Stephen J. & Hosford, Kate & Howe, Bill & Yan, An & Winters, Meghan & Bassok, Alon & Hirsch, Jana A., 2019. "Freedom from the station: Spatial equity in access to dockless bike share," Journal of Transport Geography, Elsevier, vol. 74(C), pages 91-96.
    15. Caulfield, Brian & O'Mahony, Margaret & Brazil, William & Weldon, Peter, 2017. "Examining usage patterns of a bike-sharing scheme in a medium sized city," Transportation Research Part A: Policy and Practice, Elsevier, vol. 100(C), pages 152-161.
    16. Amirmahdi Tafreshian & Neda Masoud & Yafeng Yin, 2020. "Frontiers in Service Science: Ride Matching for Peer-to-Peer Ride Sharing: A Review and Future Directions," Service Science, INFORMS, vol. 12(2-3), pages 44-60, June.
    17. Saberi, Meead & Ghamami, Mehrnaz & Gu, Yi & Shojaei, Mohammad Hossein (Sam) & Fishman, Elliot, 2018. "Understanding the impacts of a public transit disruption on bicycle sharing mobility patterns: A case of Tube strike in London," Journal of Transport Geography, Elsevier, vol. 66(C), pages 154-166.
    18. Jinyi Zhou & Changyuan Jing & Xiangjun Hong & Tian Wu, 2019. "Winter Sabotage: The Three-Way Interactive Effect of Gender, Age, and Season on Public Bikesharing Usage," Sustainability, MDPI, vol. 11(11), pages 1-14, June.
    19. Ma, Xinwei & Zhang, Shuai & Wu, Tao & Yang, Yizhe & Yu, Jiajie, 2023. "Can dockless and docked bike-sharing substitute each other? Evidence from Nanjing, China," Renewable and Sustainable Energy Reviews, Elsevier, vol. 188(C).
    20. Shang, Wen-Long & Chen, Jinyu & Bi, Huibo & Sui, Yi & Chen, Yanyan & Yu, Haitao, 2021. "Impacts of COVID-19 pandemic on user behaviors and environmental benefits of bike sharing: A big-data analysis," Applied Energy, Elsevier, vol. 285(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:16:y:2024:i:4:p:1637-:d:1339963. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.