Consumer Satisfaction with the Online Dispute Resolution on a Second-Hand Goods-Trading Platform
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- Peng, Leiqing & Luo, Mengting & Guo, Yulang, 2023. "Deposit AI as the “invisible hand†to make the resale easier: A moderated mediation model," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
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Keywords
second-hand goods-trading platform; online dispute resolution; crowdsourcing online dispute resolution; sentiment analysis;All these keywords.
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