IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i15p11687-d1205352.html
   My bibliography  Save this article

Impact of Hotel Employees’ Psychological Well-Being on Job Satisfaction and Pro-Social Service Behavior: Moderating Effect of Work–Life Balance

Author

Listed:
  • Hyo-Sun Jung

    (Center of Converging Humanities, KyungHee University, Seoul 02447, Republic of Korea)

  • Yu-Hyun Hwang

    (College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea)

  • Hye-Hyun Yoon

    (College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea)

Abstract

This study investigates how deluxe hotel employees’ perceptions of their own psychological well-being impact their job satisfaction and pro-social service behavior. It also examines the moderating effect of work–life balance on the relationship between psychological well-being and job satisfaction. A self-administered questionnaire was distributed to 275 deluxe hotel employees using convenience sampling. First, of the studied sub-factors of employee psychological well-being, positive relationships increased job satisfaction the most, followed by self-acceptance, purpose in life, and environmental mastery. Second, deluxe hotel employees’ job satisfaction positively impacted their pro-social service behavior. Third, the positive effect of one sub-factor of psychological well-being, purpose in life, had a stronger impact on job satisfaction in respondents with high levels of work–life balance. Theoretical and practical implications, as well as limitations and future research directions, are discussed.

Suggested Citation

  • Hyo-Sun Jung & Yu-Hyun Hwang & Hye-Hyun Yoon, 2023. "Impact of Hotel Employees’ Psychological Well-Being on Job Satisfaction and Pro-Social Service Behavior: Moderating Effect of Work–Life Balance," Sustainability, MDPI, vol. 15(15), pages 1-16, July.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:15:p:11687-:d:1205352
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/15/11687/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/15/11687/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Subramony, Mahesh & Golubovskaya, Maria & Keating, Byron & Solnet, David & Field, Joy & Witheriff, Melissa, 2022. "The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes," Journal of Business Research, Elsevier, vol. 149(C), pages 363-374.
    2. Michael Fordyce, 1988. "A review of research on the happiness measures: A sixty second index of happiness and mental health," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 20(4), pages 355-381, August.
    3. Vincenza Capone & Roberta Borrelli & Leda Marino & Giovanni Schettino, 2022. "Mental Well-Being and Job Satisfaction of Hospital Physicians during COVID-19: Relationships with Efficacy Beliefs, Organizational Support, and Organizational Non-Technical Skills," IJERPH, MDPI, vol. 19(6), pages 1-18, March.
    4. Anna-Lena Ackfeldt & Veronica Wong, 2006. "The Antecedents of Prosocial Service Behaviours: An Empirical Investigation," The Service Industries Journal, Taylor & Francis Journals, vol. 26(7), pages 727-745, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Heather Lacey & Todd Kierstead & Diana Morey, 2012. "De-Biasing the Age-Happiness Bias: Memory Search and Cultural Expectations in Happiness Judgments Across the Lifespan," Journal of Happiness Studies, Springer, vol. 13(4), pages 647-658, August.
    2. Roman Raab, 2020. "Workplace Perception and Job Satisfaction of Older Workers," Journal of Happiness Studies, Springer, vol. 21(3), pages 943-963, March.
    3. Powdthavee, Nattavudh, 2004. "Testing for Utility Interdependence in Marriage: Evidence from Panel Data," Economic Research Papers 269599, University of Warwick - Department of Economics.
    4. Charness, Gary & Grosskopf, Brit, 2001. "Relative payoffs and happiness: an experimental study," Journal of Economic Behavior & Organization, Elsevier, vol. 45(3), pages 301-328, July.
    5. Verme, Paolo, 2009. "Happiness, freedom and control," Journal of Economic Behavior & Organization, Elsevier, vol. 71(2), pages 146-161, August.
    6. Konow, James & Earley, Joseph, 2008. "The Hedonistic Paradox: Is homo economicus happier," Journal of Public Economics, Elsevier, vol. 92(1-2), pages 1-33, February.
    7. Grimani, Katerina, 2014. "Labor earnings and Psychological well-being: An Empirical Analysis," MPRA Paper 57098, University Library of Munich, Germany.
    8. Vatankhah, Sanaz & Darvishi, Maryam, 2018. "An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 49-58.
    9. Alesina, Alberto & Di Tella, Rafael & MacCulloch, Robert, 2004. "Inequality and happiness: are Europeans and Americans different?," Journal of Public Economics, Elsevier, vol. 88(9-10), pages 2009-2042, August.
    10. Yew‐Kwang Ng, 2008. "Happiness Studies: Ways to Improve Comparability and Some Public Policy Implications," The Economic Record, The Economic Society of Australia, vol. 84(265), pages 253-266, June.
    11. Giovanni Schettino & Vincenza Capone, 2022. "Learning Design Strategies in MOOCs for Physicians’ Training: A Scoping Review," IJERPH, MDPI, vol. 19(21), pages 1-19, October.
    12. Arménio Rego & Miguel Pina E. Cunha, 2008. "Organisational citizenship behaviours and effectiveness: an empirical study in two small insurance companies," The Service Industries Journal, Taylor & Francis Journals, vol. 28(4), pages 541-554, May.
    13. Sen-Chi Yu & Wei-Hsin Hsu, 2013. "Applying structural equation modeling methodology to test validation: an example of cyberspace positive psychology scale," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(6), pages 3423-3434, October.
    14. Lindblom, Arto & Lindblom, Taru & Wechtler, Heidi, 2020. "Dispositional optimism, entrepreneurial success and exit intentions: The mediating effects of life satisfaction," Journal of Business Research, Elsevier, vol. 120(C), pages 230-240.
    15. Di Tella, Rafael & MacCulloch, Robert, 2008. "Gross national happiness as an answer to the Easterlin Paradox?," Journal of Development Economics, Elsevier, vol. 86(1), pages 22-42, April.
    16. Weiss, Howard M. & Nicholas, Jeffrey P. & Daus, Catherine S., 1999. "An Examination of the Joint Effects of Affective Experiences and Job Beliefs on Job Satisfaction and Variations in Affective Experiences over Time," Organizational Behavior and Human Decision Processes, Elsevier, vol. 78(1), pages 1-24, April.
    17. Yew-Kwang Ng, 2008. "Environmentally Responsible Happy Nation Index: Towards an Internationally Acceptable National Success Indicator," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 85(3), pages 425-446, February.
    18. Adorée Durayappah, 2011. "The 3P Model: A General Theory of Subjective Well-Being," Journal of Happiness Studies, Springer, vol. 12(4), pages 681-716, August.
    19. Joep Burger & Jacqueline Beuningen, 2020. "Measuring well-being dispersion on discrete rating scales," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(3), pages 749-773, June.
    20. Jasmin Wiefek & Kathrin Heinitz, 2021. "The Common Good Balance Sheet and Employees’ Perceptions, Attitudes and Behaviors," Sustainability, MDPI, vol. 13(3), pages 1-30, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:15:p:11687-:d:1205352. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.