IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i12p9645-d1172261.html
   My bibliography  Save this article

Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review

Author

Listed:
  • Anne David

    (City 4.0 Lab, School of Architecture and Built Environment, Queensland University of Technology, Brisbane, QLD 4000, Australia)

  • Tan Yigitcanlar

    (City 4.0 Lab, School of Architecture and Built Environment, Queensland University of Technology, Brisbane, QLD 4000, Australia)

  • Rita Yi Man Li

    (Sustainable Real Estate Research Center, Department of Economics and Finance, Hong Kong Shue Yan University, Hong Kong 999077, China)

  • Juan M. Corchado

    (Bisite Research Group, Department of Computer Science and Automation, University of Salamanca, 37007 Salamanca, Spain)

  • Pauline Hope Cheong

    (Hugh Downs School of Human Communication, Arizona State University, Phoenix, AZ 85287, USA)

  • Karen Mossberger

    (Center on Technology, Data & Society, School of Public Affairs, Arizona State University, Phoenix, AZ 85287, USA)

  • Rashid Mehmood

    (High-Performance Computing Center, King Abdulaziz University, Jeddah 21589, Saudi Arabia)

Abstract

Digital technologies are used in various local government activities. Adopting suitable digital technology strategies could enhance service efficiency, effectiveness, and accountability. The challenges of technology adoption among local governments, however, are also evident. One of the major challenges is capacity, including the lack of knowledge or awareness of how to balance the local government’s resources and the strategies that need to be implemented. This challenge also forms a research gap. The study aims to consolidate the understanding of local government digital technology adoption strategies via the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). It analyses the adoption opportunities, challenges, and strategies through the lens of people, processes, and technology frameworks. The results show that: (a) Strategies concerning the people aspects include building a platform for public participation, employees’ skills, and decision-makers' positive mindset development. (b) Strategies concerning the process aspects include recognizing the players’ roles, having a clear aim and procedure, proper regulation, and receiving user input. (c) Strategies considering the technology aspects include understanding the effect of the technology, technological preparedness, and convenience adoption. The findings inform local government policymakers in digital technology adoption and transformation endeavors.

Suggested Citation

  • Anne David & Tan Yigitcanlar & Rita Yi Man Li & Juan M. Corchado & Pauline Hope Cheong & Karen Mossberger & Rashid Mehmood, 2023. "Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review," Sustainability, MDPI, vol. 15(12), pages 1-43, June.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:12:p:9645-:d:1172261
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/12/9645/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/12/9645/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Falco, Enzo & Kleinhans, Reinout, 2018. "Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement," International Journal of Information Management, Elsevier, vol. 40(C), pages 17-20.
    2. Jeffrey Chang, 2011. "A Framework for Analysing the Impact of Cloud Computing on Local Government in the UK," International Journal of Cloud Applications and Computing (IJCAC), IGI Global, vol. 1(4), pages 25-33, October.
    3. Mary K. Feeney & Federica Fusi & Leonor Camarena & Fengxiu Zhang, 2020. "Towards more digital cities? Change in technology use and perceptions across small and medium-sized US cities," Local Government Studies, Taylor & Francis Journals, vol. 46(5), pages 820-845, September.
    4. Clement, Dr. Jessica & Crutzen, Prof. Nathalie, 2021. "How Local Policy Priorities Set the Smart City Agenda," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
    5. Sajida Perveen & Md. Kamruzzaman & Tan Yigitcanlar, 2017. "Developing Policy Scenarios for Sustainable Urban Growth Management: A Delphi Approach," Sustainability, MDPI, vol. 9(10), pages 1-27, October.
    6. Michael G. Hunter & Alessandro Soro & Ross A. Brown & Joel Harman & Tan Yigitcanlar, 2022. "Augmenting Community Engagement in City 4.0: Considerations for Digital Agency in Urban Public Space," Sustainability, MDPI, vol. 14(16), pages 1-25, August.
    7. Christian SCHACHTNER, 2021. "Smart government in local adoption –Authorities in strategic change through AI," Smart Cities and Regional Development (SCRD) Journal, Smart-EDU Hub, vol. 5(3), pages 53-62, July.
    8. Ana Alvarenga & Florinda Matos & Radu Godina & João C. O. Matias, 2020. "Digital Transformation and Knowledge Management in the Public Sector," Sustainability, MDPI, vol. 12(14), pages 1-24, July.
    9. Hafizh Rafizal Adnan & Achmad Nizar Hidayanto & Sherah Kurnia, 2021. "Citizens’ or Government’s Will? Exploration of Why Indonesia’s Local Governments Adopt Technologies for Open Government," Sustainability, MDPI, vol. 13(20), pages 1-27, October.
    10. Shin-Cheng Yeh & Ai-Wei Wu & Hui-Ching Yu & Homer C. Wu & Yi-Ping Kuo & Pei-Xuan Chen, 2021. "Public Perception of Artificial Intelligence and Its Connections to the Sustainable Development Goals," Sustainability, MDPI, vol. 13(16), pages 1-34, August.
    11. Jianying Xiao & Lixin Han & Hui Zhang, 2022. "Exploring Driving Factors of Digital Transformation among Local Governments: Foundations for Smart City Construction in China," Sustainability, MDPI, vol. 14(22), pages 1-16, November.
    12. ElMassah, Suzanna & Mohieldin, Mahmoud, 2020. "Digital transformation and localizing the Sustainable Development Goals (SDGs)," Ecological Economics, Elsevier, vol. 169(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Luxiang Wang & Zhende Zhu & Junyu Wu & Xinrui Zhao, 2023. "Bibliometric Analysis of Research Progress and Perspectives of Deep Underground Rockburst Using Knowledge Mapping Method," Sustainability, MDPI, vol. 15(18), pages 1-22, September.
    2. Qi Song & Xiaohong Chen & Hao Gu, 2023. "How Technological, Organizational, and Environmental Factors Drive Enterprise Digital Innovation: Analysis Based on the Dynamic FsQCA Approach," Sustainability, MDPI, vol. 15(16), pages 1-22, August.
    3. Muhammad Afzal & Rita Yi Man Li & Muhammad Faisal Ayyub & Muhammad Shoaib & Muhammad Bilal, 2023. "Towards BIM-Based Sustainable Structural Design Optimization: A Systematic Review and Industry Perspective," Sustainability, MDPI, vol. 15(20), pages 1-31, October.
    4. Muhammad Afzal & Rita Yi Man Li & Muhammad Shoaib & Muhammad Faisal Ayyub & Lavinia Chiara Tagliabue & Muhammad Bilal & Habiba Ghafoor & Otilia Manta, 2023. "Delving into the Digital Twin Developments and Applications in the Construction Industry: A PRISMA Approach," Sustainability, MDPI, vol. 15(23), pages 1-37, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Clement, Jessica & Ruysschaert, Benoit & Crutzen, Nathalie, 2023. "Smart city strategies – A driver for the localization of the sustainable development goals?," Ecological Economics, Elsevier, vol. 213(C).
    2. Wilson, Christopher & van der Velden, Maja, 2022. "Sustainable AI: An integrated model to guide public sector decision-making," Technology in Society, Elsevier, vol. 68(C).
    3. Alberto Cerezo-Narváez & Andrés Pastor-Fernández & Manuel Otero-Mateo & Pablo Ballesteros-Pérez, 2022. "The Influence of Knowledge on Managing Risk for the Success in Complex Construction Projects: The IPMA Approach," Sustainability, MDPI, vol. 14(15), pages 1-30, August.
    4. Panagiota Xanthopoulou, 2022. "Blockchain and the digital transformation of the public sector: The Greek experience," Technium Social Sciences Journal, Technium Science, vol. 32(1), pages 558-570, June.
    5. Ester Guijarro & Cristina Santadreu-Mascarell & Beatriz Blasco-Gallego & Lourdes Canós-Darós & Eugenia Babiloni, 2021. "On the Identification of the Key Factors for a Successful Use of Twitter as a Medium from a Social Marketing Perspective," Sustainability, MDPI, vol. 13(12), pages 1-15, June.
    6. Jianying Xiao & Lixin Han & Hui Zhang, 2022. "Exploring Driving Factors of Digital Transformation among Local Governments: Foundations for Smart City Construction in China," Sustainability, MDPI, vol. 14(22), pages 1-16, November.
    7. Héctor Cuevas-Vargas & Héctor Abraham Cortés-Palacios & Cid Leana-Morales & Eduardo Huerta-Mascotte, 2022. "Absorptive Capacity and Its Dual Effect on Technological Innovation: A Structural Equations Model Approach," Sustainability, MDPI, vol. 14(19), pages 1-18, October.
    8. Diána Esses & Mária Szalmáné Csete & Bálint Németh, 2021. "Sustainability and Digital Transformation in the Visegrad Group of Central European Countries," Sustainability, MDPI, vol. 13(11), pages 1-14, May.
    9. Hamza Cherkaoui Rhazouani & Jihane Chouay & Hassan El Aissaoui & Hamid Ait Lemqeddem, 2023. "Digitalisation et le Nouveau Management Public," Post-Print hal-04246269, HAL.
    10. Abdelaziz Darwiesh & A. H. El-Baz & Abedallah Zaid Abualkishik & Mohamed Elhoseny, 2022. "Artificial Intelligence Model for Risk Management in Healthcare Institutions: Towards Sustainable Development," Sustainability, MDPI, vol. 15(1), pages 1-13, December.
    11. Pavel Krpálek & Kateřina Berková & Andrea Kubišová & Katarína Krpálková Krelová & Dagmar Frendlovská & Daniela Spiesová, 2021. "Formation of Professional Competences and Soft Skills of Public Administration Employees for Sustainable Professional Development," Sustainability, MDPI, vol. 13(10), pages 1-17, May.
    12. Guo, Bingnan & Feng, Yu & Lin, Ji, 2023. "Digital inclusive finance and digital transformation of enterprises," Finance Research Letters, Elsevier, vol. 57(C).
    13. Ana Sofia Lopes & Ana Sargento & Joana Farto, 2023. "Training in Digital Skills—The Perspective of Workers in Public Sector," Sustainability, MDPI, vol. 15(13), pages 1-18, July.
    14. Trung Tran & Thao-Phuong-Thi Trinh & Cuong-Minh Le & Linh-Khanh Hoang & Hiep-Hung Pham, 2020. "Research as a Base for Sustainable Development of Universities: Using the Delphi Method to Explore Factors Affecting International Publishing among Vietnamese Academic Staff," Sustainability, MDPI, vol. 12(8), pages 1-16, April.
    15. Hannan Amoozad Mahdiraji & Fatemeh Yaftiyan & Aliasghar Abbasi-Kamardi & Vahid Jafari-Sadeghi & Jean-Michel Sahut & Leo-Paul Dana, 2023. "A synthesis of boundary conditions with adopting digital platforms in SMEs: an intuitionistic multi-layer decision-making framework," The Journal of Technology Transfer, Springer, vol. 48(5), pages 1723-1751, October.
    16. Kimberly Pugel & Amy Javernick-Will & Matthew Koschmann & Shawn Peabody & Karl Linden, 2020. "Adapting Collaborative Approaches for Service Provision to Low-Income Countries: Expert Panel Results," Sustainability, MDPI, vol. 12(7), pages 1-26, March.
    17. Fei Li & Tan Yigitcanlar & Madhav Nepal & Kien Nguyen Thanh & Fatih Dur, 2022. "Understanding Urban Heat Vulnerability Assessment Methods: A PRISMA Review," Energies, MDPI, vol. 15(19), pages 1-34, September.
    18. Yingjia Zhong & Hongyan Zhao & Tianbao Yin, 2023. "Resource Bundling: How Does Enterprise Digital Transformation Affect Enterprise ESG Development?," Sustainability, MDPI, vol. 15(2), pages 1-18, January.
    19. Haochun Yang & Yunyi Liang, 2023. "Examining the Connectivity between Urban Rail Transport and Regular Bus Transport," Sustainability, MDPI, vol. 15(9), pages 1-14, May.
    20. Hui Zhang & Huiying Ding & Jianying Xiao, 2023. "How Organizational Agility Promotes Digital Transformation: An Empirical Study," Sustainability, MDPI, vol. 15(14), pages 1-13, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:12:p:9645-:d:1172261. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.