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Factors Affecting Perceived Effectiveness of Multigenerational Management Leadership and Metacognition among Service Industry Companies

Author

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  • Yoshiki B. Kurata

    (Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, España Blvd., Manila 1015, Philippines)

  • Ardvin Kester S. Ong

    (School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines)

  • Christienne Joie C. Andrada

    (Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, España Blvd., Manila 1015, Philippines)

  • Mariela Nicole S. Manalo

    (Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, España Blvd., Manila 1015, Philippines)

  • Errol John Aldrie U. Sunga

    (Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, España Blvd., Manila 1015, Philippines)

  • Alvin Racks Martin A. Uy

    (Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, España Blvd., Manila 1015, Philippines)

Abstract

Workforce management has always been an essential consideration by businesses worldwide to improve organizational efficiency. The measurement of diversified labor present in modern Philippine companies has never been viable as generational and cultural differences shape and influences one’s leadership behavior, decision-making, and style. Employee motivation, multigenerational cohort, interpersonal skills, work values, and organizational culture significantly affect company leaders’ perceived effectiveness, resulting in varying management styles and approaches applicable to service companies. This study aimed to determine significant variables affecting the perceived leadership effectiveness and metacognition between multigenerational management clusters among service companies integrating behavioral theories such as Generational Cohort Theory (GCT) and Theory of Planned Behavior (TPB). Through self-administered questionnaires, data was utilized for multivariate analysis through structural equation modeling using the SPSS statistical software and SPSS AMOS 29 software and random forest classifier utilizing Python 5.1. Results showed that Motivation, Managerial Cohort, Organizational Culture, and Work values have a high-level relationship with Perceived Behavioral Control, Attitude Towards Behavior, and Social Norms. The results presented could be utilized in evaluating the management sector in service industries to provide and develop an optimum approach to leadership management. Managerial insights and suggestions are shown in the study.

Suggested Citation

  • Yoshiki B. Kurata & Ardvin Kester S. Ong & Christienne Joie C. Andrada & Mariela Nicole S. Manalo & Errol John Aldrie U. Sunga & Alvin Racks Martin A. Uy, 2022. "Factors Affecting Perceived Effectiveness of Multigenerational Management Leadership and Metacognition among Service Industry Companies," Sustainability, MDPI, vol. 14(21), pages 1-23, October.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:21:p:13841-:d:952580
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    References listed on IDEAS

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    Cited by:

    1. Yoshiki B. Kurata & Ardvin Kester S. Ong & Alyssa Laraine M. Cunanan & Alwin G. Lumbres & Kyle Gericho M. Palomares & Christine Denise A. Vargas & Abiel M. Badillo, 2023. "Perceived Behavior Analysis to Boost Physical Fitness and Lifestyle Wellness for Sustainability among Gen Z Filipinos," Sustainability, MDPI, vol. 15(18), pages 1-25, September.

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