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Smart Cities and Tourism: The Case of Tel Aviv-Yafo

Author

Listed:
  • Arie Herscovici

    (Western Galilee Academic College, Hamichlala Road, Acre 2412101, Israel)

  • Gavriel Dahan

    (Western Galilee Academic College, Hamichlala Road, Acre 2412101, Israel)

  • Gil Cohen

    (Western Galilee Academic College, Hamichlala Road, Acre 2412101, Israel)

Abstract

This study explores tourists’ preferences and how Smart Cities (SC) can provide for them, using Tel Aviv-Yafo (TLV) as a case study. The theoretical model that we suggest measures gaps between the tourists’ perceived importance of the city’s characteristics, such as transportation, personal safety, recreation, etc., and their satisfaction with them. Then we evaluate the extent to which an SC can narrow those gaps and thereby enhance tourists’ satisfaction. The evaluation was performed by aligning each characteristic with a relevant indicator of the SC standard ISO 37122. Our model identified that SC measures can contribute the most to TLV tourists’ experience in the following aspects: information, transportation, personal safety, and disabled accessibility. Therefore, those aspects should be prioritized to improve tourists’ satisfaction and a promote longer stay in the city. We also recommend that cities will continuously challenge themselves with the most advanced technologies that will enable every single tourist to fully experience the city for all purposes of visits and for the different time frames of stay.

Suggested Citation

  • Arie Herscovici & Gavriel Dahan & Gil Cohen, 2022. "Smart Cities and Tourism: The Case of Tel Aviv-Yafo," Sustainability, MDPI, vol. 14(17), pages 1-13, September.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:17:p:10968-:d:905048
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    References listed on IDEAS

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    1. Ganglmair-Wooliscroft, Alexandra & Wooliscroft, Ben, 2016. "Diffusion of innovation: The case of ethical tourism behavior," Journal of Business Research, Elsevier, vol. 69(8), pages 2711-2720.
    2. Dimitrios Buhalis & Aditya Amaranggana, 2013. "Smart Tourism Destinations," Springer Books, in: Zheng Xiang & Iis Tussyadiah (ed.), Information and Communication Technologies in Tourism 2014, edition 127, pages 553-564, Springer.
    3. Adalberto Santos-Júnior & Fernando Almeida-García & Paulo Morgado & Luiz Mendes-Filho, 2020. "Residents’ Quality of Life in Smart Tourism Destinations: A Theoretical Approach," Sustainability, MDPI, vol. 12(20), pages 1-24, October.
    4. Robert G. Hollands, 2008. "Will the real smart city please stand up?," City, Taylor & Francis Journals, vol. 12(3), pages 303-320, December.
    5. Pam Lee & William Cannon Hunter & Namho Chung, 2020. "Smart Tourism City: Developments and Transformations," Sustainability, MDPI, vol. 12(10), pages 1-15, May.
    6. Arie Herscovici, 2018. "New development: Lean Thinking in smart cities," Public Money & Management, Taylor & Francis Journals, vol. 38(4), pages 320-324, June.
    7. Leonidas G. Anthopoulos, 2015. "Understanding the Smart City Domain: A Literature Review," Public Administration and Information Technology, in: Manuel Pedro Rodríguez-Bolívar (ed.), Transforming City Governments for Successful Smart Cities, edition 127, pages 9-21, Springer.
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    Cited by:

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    2. Parvaneh Sobhani & Hassan Esmaeilzadeh & Seyed Mohammad Moein Sadeghi & Isabelle D. Wolf & Azade Deljouei, 2022. "Relationship Analysis of Local Community Participation in Sustainable Ecotourism Development in Protected Areas, Iran," Land, MDPI, vol. 11(10), pages 1-16, October.

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