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Satisfaction of Logistics Dispatchers Who Use Electric Tricycles\linebreak for the Last Mile of Delivery: Perspective from Policy Intervention

Author

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  • Jiacong Xu

    (College of Automobile and Traffic Engineering, Nanjing Forestry University, Nanjing 210037, China)

  • Xuefeng Li

    (College of Automobile and Traffic Engineering, Nanjing Forestry University, Nanjing 210037, China)

  • Yiyong Pan

    (College of Automobile and Traffic Engineering, Nanjing Forestry University, Nanjing 210037, China)

  • Mingyang Du

    (College of Automobile and Traffic Engineering, Nanjing Forestry University, Nanjing 210037, China
    School of Transportation, Southeast University, Nanjing 211189, China)

Abstract

This paper investigates the satisfaction factors of logistics dispatchers who used electric tricycles for the last mile of delivery under policy intervention, and a questionnaire survey is conducted on the last-mile dispatchers in Nanjing. Based on four principal components extracted by exploratory factor analysis, the structural equation model (SEM) for the relationship between exogenous variables (sound policy, legality, and standardizing system) and endogenous variables (perceived convenience and satisfaction) is established to obtain the factors influencing the satisfaction of dispatchers. The results indicate that the correlation coefficients between the perceived convenience, sound policy, legality, standardizing system and the dispatchers’ satisfaction are 0.606, 0.448, 0.242 and −0.366, respectively. The correlations between perceived convenience, sound policy, legality and dispatchers’ satisfaction are significantly positive. The correlations between standardizing system and dispatchers’ satisfaction are negative. Finally, corresponding improvement policies are proposed based on the analysis of the model. The research results help improve the dispatcher’s satisfaction during the last-mile distribution process and provide support for standards by using electric tricycles and the formulation of new policies.

Suggested Citation

  • Jiacong Xu & Xuefeng Li & Yiyong Pan & Mingyang Du, 2022. "Satisfaction of Logistics Dispatchers Who Use Electric Tricycles\linebreak for the Last Mile of Delivery: Perspective from Policy Intervention," Sustainability, MDPI, vol. 14(13), pages 1-17, June.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:13:p:7638-:d:845514
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    References listed on IDEAS

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    2. Janjevic, Milena & Winkenbach, Matthias, 2020. "Characterizing urban last-mile distribution strategies in mature and emerging e-commerce markets," Transportation Research Part A: Policy and Practice, Elsevier, vol. 133(C), pages 164-196.
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