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Sustainable Applications of Smart-Government Services: A Model to Understand Smart-Government Adoption

Author

Listed:
  • Ahmad Althunibat

    (Department of Software Engineering, Faculty of Science and Information Technology, Al-Zaytoonah University of Jordan, Amman 11733, Jordan)

  • Muhammad Binsawad

    (Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah 21589, Saudi Arabia)

  • Mohammed Amin Almaiah

    (College of Computer Science and Information Technology, King Faisal University, Al-Ahsa 31982, Saudi Arabia)

  • Omar Almomani

    (Computer Network and Information Systems Department, The World Islamic Sciences and Education University, Amman 11947, Jordan)

  • Adeeb Alsaaidah

    (Computer Network and Information Systems Department, The World Islamic Sciences and Education University, Amman 11947, Jordan)

  • Waleed Al-Rahmi

    (Department of Information System, Universiti Teknologi Malaysia, Johor Bahru 81310, Malaysia)

  • Mohamed Elhassan Seliaman

    (College of Computer Science and Information Technology, King Faisal University, Al-Ahsa 31982, Saudi Arabia)

Abstract

Despite the fact that several studies have been conducted to study the adoption of smart-government services, little consideration has been paid to exploring the main factors that influence the adoption of smart-government services at the three main stages of smart-government services (the static, interaction, and transaction stages). Based on the results of this study, each of these three stages has different requirements in terms of system compatibility, security, information quality, awareness, perceived functional benefit, self-efficacy, perceived image, perceived uncertainty, availability of resources, and perceived trust. In addition, the results demonstrate that the requirements and perceptions of users towards the adoption and use of smart-government services in the three stages significantly differ. This study makes a unique contribution to the existing research by examining the perceptions and needs of consumers, in terms of adoption throughout the three stages.

Suggested Citation

  • Ahmad Althunibat & Muhammad Binsawad & Mohammed Amin Almaiah & Omar Almomani & Adeeb Alsaaidah & Waleed Al-Rahmi & Mohamed Elhassan Seliaman, 2021. "Sustainable Applications of Smart-Government Services: A Model to Understand Smart-Government Adoption," Sustainability, MDPI, vol. 13(6), pages 1-28, March.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:6:p:3028-:d:514265
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    References listed on IDEAS

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