IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i24p13699-d700340.html
   My bibliography  Save this article

The Mediating Role of HRM in the Relationship between CSR and Performance in the Hospitality Industry

Author

Listed:
  • Simona Franzoni

    (Department of Economics and Management, University of Brescia, 25122 Brescia, Italy)

  • Huma Sarwar

    (Department of Economics and Management, University of Brescia, 25122 Brescia, Italy)

  • Muhammad Ishtiaq Ishaq

    (Quaid-i-Azam School of Management Sciences, Quaid-i-Azam University, Islamabad 45320, Pakistan)

Abstract

In recent years, the concepts of human resource management (HRM) and corporate social responsibility (CSR) have gained significant focus across industries. The role and implications of CSR are vital for organizational success; similarly, HRM plays a vital role in understanding, developing, and implementing CSR strategies. Therefore, we claimed that the nexus of HRM and CSR is worthwhile to study and relevant in the current pandemic situation. Despite recent calls about the role of human resource management (HRM) and corporate social responsibility (CSR) in achieving sustainable performance, a few studies have investigated their role combinedly in the hospitality industry, especially in a cross-cultural context. Therefore, the present study addresses the current lack of comparative research about the impact of HRM and CSR on sustainable performance in the hospitality industry of Pakistan, the UK, and Italy and shows the mediating role of HRM in such a relationship. A quantitative methodology is applied to the survey of the employees from 354 Pakistani, 438 British, and 520 Italian hotels working in three-, four-, and five-star hotels. The results showed a positive correlation between CSR, HRM, and sustainable performance. Moreover, the results also indicated significant differences among the three countries analyzed concerning the mediating role of HRM in this relationship.

Suggested Citation

  • Simona Franzoni & Huma Sarwar & Muhammad Ishtiaq Ishaq, 2021. "The Mediating Role of HRM in the Relationship between CSR and Performance in the Hospitality Industry," Sustainability, MDPI, vol. 13(24), pages 1-15, December.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:24:p:13699-:d:700340
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/24/13699/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/24/13699/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Mariam Farooq & Omer Farooq & Walid Cheffi, 2019. "How Do Employees Respond to the CSR Initiatives of their Organizations: Empirical Evidence from Developing Countries," Sustainability, MDPI, vol. 11(9), pages 1-14, May.
    2. Theophilos P. Michailides & Michael G. Lipsett, 2013. "Surveying Employee Attitudes on Corporate Social Responsibility at the Frontline Level of an Energy Transportation Company," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 20(5), pages 296-320, September.
    3. Christian Voegtlin & Michelle Greenwood, 2016. "Corporate social responsibility and human resource management: A systematic review and conceptual analysis," Post-Print hal-01481479, HAL.
    4. Joseph Taylor & Joseph Vithayathil & Dobin Yim, 2018. "Are corporate social responsibility (CSR) initiatives such as sustainable development and environmental policies value enhancing or window dressing?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(5), pages 971-980, September.
    5. Fang Lee Cooke & Qiaoling He, 2010. "Corporate social responsibility and HRM in China: a study of textile and apparel enterprises," Asia Pacific Business Review, Taylor & Francis Journals, vol. 16(3), pages 355-376, July.
    6. Pasquale Sarnacchiaro & Flavio Boccia, 2018. "Some remarks on measurement models in the structural equation model: an application for socially responsible food consumption," Journal of Applied Statistics, Taylor & Francis Journals, vol. 45(7), pages 1193-1208, May.
    7. Alexander W. Bartik & Marianne Bertrand & Zoë B. Cullen & Edward L. Glaeser & Michael Luca & Christopher T. Stanton, 2020. "How Are Small Businesses Adjusting to COVID-19? Early Evidence from a Survey," NBER Working Papers 26989, National Bureau of Economic Research, Inc.
    8. Mónica Santana & Rafael Morales-Sánchez & Susana Pasamar, 2020. "Mapping the Link between Corporate Social Responsibility (CSR) and Human Resource Management (HRM): How Is This Relationship Measured?," Sustainability, MDPI, vol. 12(4), pages 1-28, February.
    9. Karl Widerquist, 2018. "The Bottom Line," Exploring the Basic Income Guarantee, in: A Critical Analysis of Basic Income Experiments for Researchers, Policymakers, and Citizens, chapter 0, pages 93-98, Palgrave Macmillan.
    10. Wendy L. Tate & Lydia Bals, 2018. "Achieving Shared Triple Bottom Line (TBL) Value Creation: Toward a Social Resource-Based View (SRBV) of the Firm," Journal of Business Ethics, Springer, vol. 152(3), pages 803-826, October.
    11. Kenneth Roeck & Nathalie Delobbe, 2012. "Do Environmental CSR Initiatives Serve Organizations’ Legitimacy in the Oil Industry? Exploring Employees’ Reactions Through Organizational Identification Theory," Journal of Business Ethics, Springer, vol. 110(4), pages 397-412, November.
    12. Assunta Di Vaio & Luisa Varriale, 2018. "Management Innovation for Environmental Sustainability in Seaports: Managerial Accounting Instruments and Training for Competitive Green Ports beyond the Regulations," Sustainability, MDPI, vol. 10(3), pages 1-35, March.
    13. Harsha Sarvaiya & Gabriel Eweje & Jim Arrowsmith, 2018. "The Roles of HRM in CSR: Strategic Partnership or Operational Support?," Journal of Business Ethics, Springer, vol. 153(3), pages 825-837, December.
    14. Olivier Herrbach & Karim Mignonac & Christian Vandenberghe & Alessia Negrini, 2009. "Perceived HRM practices, organizational commitment, and voluntary early retirement among late-career managers," Post-Print halshs-00492602, HAL.
    15. Assâad El Akremi & Jean-Pascal Gond & Valérie Swaen & Kenneth de Roeck & Jacques Igalens, 2018. "How Do Employees Perceive Corporate Responsibility? Development and Validation of a Multidimensional Corporate Stakeholder Responsibility Scale," Post-Print halshs-01520959, HAL.
    16. Jean-Pascal Gond & Assâad El Akremi & Valérie Swaen & Nishat Babu, 2017. "The psychological microfoundations of corporate social responsibility: A person-centric systematic review," Post-Print halshs-01698534, HAL.
    17. Eliza Sharma, 2019. "A review of corporate social responsibility in developed and developing nations," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(4), pages 712-720, July.
    18. Kamal M.Y & Lukman Z.M & Zulaikha M.Z & Nurunsa’adah S & Bukhari W.M.Y & Nurul I.Y, 2017. "Emotional Intelligence and Leadership Style," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 7(12), pages 963-970.
    19. Kamal M.Y. & Lukman Z.M & Zulaikha M.Z & Nurunsa?adah S. & Bukhari W.M.Y. & Nurul I.Y., 2017. "Emotional Intelligence and Leadership Style," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 7(12), pages 963-970, December.
    20. Muhammad Saeed Ashraf & Fujun Hou & Woo Gon Kim & Wasim Ahmad & Rana Umair Ashraf, 2020. "Modeling tourists' visiting intentions toward ecofriendly destinations: Implications for sustainable tourism operators," Business Strategy and the Environment, Wiley Blackwell, vol. 29(1), pages 54-71, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Paraskevi (Evi) Dekoulou & Anna Anastasopoulou & Panagiotis Trivellas, 2023. "Employee Performance Implications of CSR for Organizational Resilience in the Banking Industry: The Mediation Role of Psychological Empowerment," Sustainability, MDPI, vol. 15(15), pages 1-20, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Erifili-Christina Chatzopoulou & Dimitris Manolopoulos & Vasia Agapitou, 2022. "Corporate Social Responsibility and Employee Outcomes: Interrelations of External and Internal Orientations with Job Satisfaction and Organizational Commitment," Journal of Business Ethics, Springer, vol. 179(3), pages 795-817, September.
    2. Castaldo, Sandro & Ciacci, Andrea & Penco, Lara, 2023. "Perceived corporate social responsibility and job satisfaction in grocery retail: A comparison between low- and high-productivity stores," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    3. David A. Jones & Alexander Newman & Ruodan Shao & Fang Lee Cooke, 2019. "Advances in Employee-Focused Micro-Level Research on Corporate Social Responsibility: Situating New Contributions Within the Current State of the Literature," Journal of Business Ethics, Springer, vol. 157(2), pages 293-302, June.
    4. Afshin Omidi & Cinzia Dal Zotto, 2022. "Socially Responsible Human Resource Management: A Systematic Literature Review and Research Agenda," Sustainability, MDPI, vol. 14(4), pages 1-20, February.
    5. Edilson Bacinello & Gérson Tontini & Anete Alberton, 2021. "Influence of corporate social responsibility on sustainable practices of small and medium‐sized enterprises: Implications on business performance," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(2), pages 776-785, March.
    6. Tiina Onkila & Bhavesh Sarna, 2022. "A systematic literature review on employee relations with CSR: State of art and future research agenda," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(2), pages 435-447, March.
    7. Sheikh Raheel Manzoor & Atif Ullah & Rezwan Ullah & Afraseyab Khattak & Heesup Han & Sunghoon Yoo, 2023. "Micro CSR intervention towards employee behavioral and attitudinal outcomes: a parallel mediation model," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-14, December.
    8. Harsha Sarvaiya & Gabriel Eweje & Jim Arrowsmith, 2018. "The Roles of HRM in CSR: Strategic Partnership or Operational Support?," Journal of Business Ethics, Springer, vol. 153(3), pages 825-837, December.
    9. Marc Scholten & Manuela Faia Correia & Teresa Esteves & Sónia P. Gonçalves, 2022. "No Place for Pointless Jobs: How Social Responsibility Impacts Job Performance," Sustainability, MDPI, vol. 14(19), pages 1-25, September.
    10. Wenwen Zhao & Zhe Zhang, 2020. "How and When Does Corporate Giving Lead to Getting? An Investigation of the Relationship Between Corporate Philanthropy and Relative Competitive Performance from a Micro-process Perspective," Journal of Business Ethics, Springer, vol. 166(2), pages 425-440, October.
    11. Zhe Zhang & Juan Wang & Ming Jia, 2022. "Multilevel Examination of How and When Socially Responsible Human Resource Management Improves the Well-Being of Employees," Journal of Business Ethics, Springer, vol. 176(1), pages 55-71, February.
    12. Juan Herrera & Carlos de las Heras-Rosas, 2020. "Corporate Social Responsibility and Human Resource Management: Towards Sustainable Business Organizations," Sustainability, MDPI, vol. 12(3), pages 1-24, January.
    13. Marc Ohana & Ghulam Murtaza & Inam ul Haq & Esraa Al-Shatti & Zhang Chi, 2024. "Why and When can CSR toward Employees Lead to Cyberloafing? The Role of Workplace Boredom and Moral Disengagement," Journal of Business Ethics, Springer, vol. 189(1), pages 133-148, January.
    14. Úbeda-García, Mercedes & Claver-Cortés, Enrique & Marco-Lajara, Bartolomé & Zaragoza-Sáez, Patrocinio, 2021. "Corporate social responsibility and firm performance in the hotel industry. The mediating role of green human resource management and environmental outcomes," Journal of Business Research, Elsevier, vol. 123(C), pages 57-69.
    15. Kenneth De Roeck & Omer Farooq, 2018. "Corporate Social Responsibility and Ethical Leadership: Investigating Their Interactive Effect on Employees’ Socially Responsible Behaviors," Journal of Business Ethics, Springer, vol. 151(4), pages 923-939, September.
    16. Mariana Sedliačiková & Zuzna Stroková & Miloš Hitka & Nikoleta Nagyová, 2020. "Employees versus implementing controlling to the business practice," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(3), pages 1527-1540, March.
    17. Yusheng Kong & Alex Antwi‐Adjei & Jonas Bawuah, 2020. "A systematic review of the business case for corporate social responsibility and firm performance," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 444-454, March.
    18. Saskia Crucke & Marie Servaes & Tom Kluijtmans & Shana Mertens & Eveline Schollaert, 2022. "Linking environmentally‐specific transformational leadership and employees' green advocacy: The influence of leadership integrity," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(2), pages 406-420, March.
    19. Bilal Afsar & Waheed Ali Umrani, 2020. "Corporate social responsibility and pro‐environmental behavior at workplace: The role of moral reflectiveness, coworker advocacy, and environmental commitment," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(1), pages 109-125, January.
    20. Hossain, Md Afnan & Akter, Shahriar & Yanamandram, Venkata, 2021. "Why doesn't our value creation payoff: Unpacking customer analytics-driven value creation capability to sustain competitive advantage," Journal of Business Research, Elsevier, vol. 131(C), pages 287-296.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:24:p:13699-:d:700340. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.