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Realizing the Need for Digital Transformation of Stakeholder Management: A Systematic Review in the Construction Industry

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  • Kristijan Robert Prebanić

    (Department for Organization, Technology and Management, Faculty of Civil Engineering, University of Zagreb, 10000 Zagreb, Croatia)

  • Mladen Vukomanović

    (Department for Organization, Technology and Management, Faculty of Civil Engineering, University of Zagreb, 10000 Zagreb, Croatia)

Abstract

The construction industry is among the least digitized industries, and the lack of innovation in construction project management practices has led to decreases in productivity. The European Directives for Public Procurement are pushing the entire construction supply chain towards more radical digital transformations over the next years, and project managers are left with the difficult task to harness ICT for the involvement and management of project stakeholders. Digitalization of various processes and practices used to manage stakeholders in construction projects is still low, and part of this problem lies in weak systematization of ICT systems which support these practices. Thus, this paper provides a systematic review of how digitalization and digital transformation affect the way stakeholders behave, engage, and communicate in projects. Following the PRISMA methodology, 73 sources from the literature were chosen for the final analysis. Results are presented through descriptive and qualitative content analysis. Six research topics were identified and thoroughly analyzed. Results show that BIM, social network analysis, and web-based applications as means to digitalize stakeholder management are more mature than social media and VR/AR. An important finding is the need to reengineer and digitally transform processes in construction projects and construction firms to enable further digitalization and effectiveness of digital technologies. Suggestions for further studies follow this line of thought.

Suggested Citation

  • Kristijan Robert Prebanić & Mladen Vukomanović, 2021. "Realizing the Need for Digital Transformation of Stakeholder Management: A Systematic Review in the Construction Industry," Sustainability, MDPI, vol. 13(22), pages 1-27, November.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:22:p:12690-:d:680583
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    References listed on IDEAS

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    Cited by:

    1. Guanqiao Zhang & Tao Wang & Yuhan Wang & Shuai Zhang & Wenhao Lin & Zixin Dou & Haitao Du, 2023. "Study on the Influencing Factors of Digital Transformation of Construction Enterprises from the Perspective of Dual Effects—A Hybrid Approach Based on PLS-SEM and fsQCA," Sustainability, MDPI, vol. 15(7), pages 1-22, April.
    2. Rafael Martínez-Peláez & Alberto Ochoa-Brust & Solange Rivera & Vanessa G. Félix & Rodolfo Ostos & Héctor Brito & Ramón A. Félix & Luis J. Mena, 2023. "Role of Digital Transformation for Achieving Sustainability: Mediated Role of Stakeholders, Key Capabilities, and Technology," Sustainability, MDPI, vol. 15(14), pages 1-27, July.
    3. Ecaterina Milica Dobrotă & Roxana Sârbu & Silvius Stanciu, 2022. "The Influencing Factors of Smes Participation in Public Procurement," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 61-69, September.
    4. Areej Althabatah & Mohammed Yaqot & Brenno Menezes & Laoucine Kerbache, 2023. "Transformative Procurement Trends: Integrating Industry 4.0 Technologies for Enhanced Procurement Processes," Logistics, MDPI, vol. 7(3), pages 1-40, September.
    5. Huihui Liu & Hui Yu & Hongmin Zhou & Xiantang Zhang, 2023. "Research on the Influencing Factors of Construction Enterprises’ Digital Transformation Based on DEMATEL-TAISM," Sustainability, MDPI, vol. 15(12), pages 1-22, June.
    6. Jan Růžička & Jakub Veselka & Zdeněk Rudovský & Stanislav Vitásek & Petr Hájek, 2022. "BIM and Automation in Complex Building Assessment," Sustainability, MDPI, vol. 14(4), pages 1-20, February.
    7. Marco Cioppi & Ilaria Curina & Barbara Francioni & Elisabetta Savelli, 2023. "Digital transformation and marketing: a systematic and thematic literature review," Italian Journal of Marketing, Springer, vol. 2023(2), pages 207-288, June.

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