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A typology of operational approaches for stakeholder analysis and engagement

Author

Listed:
  • Jing Yang
  • Geoffrey Qiping Shen
  • Lynda Bourne
  • Christabel Man-Fong Ho
  • Xiaolong Xue

Abstract

Stakeholder analysis and engagement are the main tasks in stakeholder management. To identify operational approaches for stakeholder analysis and engagement, six interviews and a questionnaire survey were conducted in Hong Kong, and an additional 15 interviews were held in Australia. The main finding is a typology of practical approaches for practitioners in construction. A total of 30 approaches are comprised in the typology, and they are classified by application. To test the usefulness of the typology, action research is applied to two real-life projects in Australia. The implication is that the selection of the approaches is an art and a contingency approach as well, requiring practitioners' judgments. Each approach has its strengths and limitations, so the most appropriate way for effective stakeholder management is to use a combination of elements from each approach as circumstances dictate. This study can serve as a reference for the systematic consideration of the project management team about the operational approaches for stakeholder management in construction projects.

Suggested Citation

  • Jing Yang & Geoffrey Qiping Shen & Lynda Bourne & Christabel Man-Fong Ho & Xiaolong Xue, 2011. "A typology of operational approaches for stakeholder analysis and engagement," Construction Management and Economics, Taylor & Francis Journals, vol. 29(2), pages 145-162.
    • Handle: RePEc:taf:conmgt:v:29:y:2011:i:2:p:145-162
    DOI: 10.1080/01446193.2010.521759
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    Cited by:

    1. Nair, Suja R., 2020. "The link between women entrepreneurship, innovation and stakeholder engagement: A review," Journal of Business Research, Elsevier, vol. 119(C), pages 283-290.
    2. repec:thr:techub:10033:y:2022:i:1:p:468-478 is not listed on IDEAS
    3. Kristijan Robert Prebanić & Mladen Vukomanović, 2021. "Realizing the Need for Digital Transformation of Stakeholder Management: A Systematic Review in the Construction Industry," Sustainability, MDPI, vol. 13(22), pages 1-27, November.
    4. Bonetti, Lisa & Lai, Alessandro & Stacchezzini, Riccardo, 2023. "Stakeholder engagement in the public utility sector: Evidence from Italian ESG reports," Utilities Policy, Elsevier, vol. 84(C).
    5. Tatag Muttaqin & Fitri Raflesia & Erni Mukti Rahayu, 2022. "Measuring the role of stakeholders in management of Yang Highlands Wildlife Reserve Area, Situbondo Districts East Java Indonesia," Technium Social Sciences Journal, Technium Science, vol. 33(1), pages 468-478, July.
    6. Dalia Susnienė & Ojaras Purvinis, 2015. "Empirical Insights on Understanding Stakeholder Influence," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 16(4), pages 845-860, August.

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