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A typology of operational approaches for stakeholder analysis and engagement

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  • Jing Yang
  • Geoffrey Qiping Shen
  • Lynda Bourne
  • Christabel Man-Fong Ho
  • Xiaolong Xue
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    Abstract

    Stakeholder analysis and engagement are the main tasks in stakeholder management. To identify operational approaches for stakeholder analysis and engagement, six interviews and a questionnaire survey were conducted in Hong Kong, and an additional 15 interviews were held in Australia. The main finding is a typology of practical approaches for practitioners in construction. A total of 30 approaches are comprised in the typology, and they are classified by application. To test the usefulness of the typology, action research is applied to two real-life projects in Australia. The implication is that the selection of the approaches is an art and a contingency approach as well, requiring practitioners' judgments. Each approach has its strengths and limitations, so the most appropriate way for effective stakeholder management is to use a combination of elements from each approach as circumstances dictate. This study can serve as a reference for the systematic consideration of the project management team about the operational approaches for stakeholder management in construction projects.

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    File URL: http://www.tandfonline.com/doi/abs/10.1080/01446193.2010.521759
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    Bibliographic Info

    Article provided by Taylor & Francis Journals in its journal Construction Management and Economics.

    Volume (Year): 29 (2011)
    Issue (Month): 2 ()
    Pages: 145-162

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    Handle: RePEc:taf:conmgt:v:29:y:2011:i:2:p:145-162

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    Web page: http://www.tandfonline.com/RCME20

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    Related research

    Keywords: Stakeholder analysis; stakeholder engagement; contingency;

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