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The Challenges of Sustainable Development on Facilities Management Outsourcing Services: An Investigation in Educational Facilities

Author

Listed:
  • Ka Leung Lok

    (National Research Base of Intelligent Manufacturing Service, Chongqing Technology and Business University, Chongqing 400067, China)

  • Andrew Smith

    (School of Engineering & the Built Environment, Edinburgh Napier University, Edinburgh EH11 4BN, UK)

  • Alex Opoku

    (Bartlett School of Sustainable Construction, University College London, London WC1E 6BT, UK)

  • Charles Chen

    (College of Business and Information Technology, University of Phoenix, Hawaii, HI 96707, USA)

Abstract

(1) Background: Generally, firms are reluctant to report outsourcing failures, no matter what industry they operate within. To eliminate poor performance of outsourced service providers, it is necessary to establish a specific outsourcing relationship model for facilities management (FM). The purpose of this paper is to study the concept of outsourcing relationships in relation to FM and to investigate the design of the critical success factors on sustainable outsourcing strategies through a discussion of four dimensions (ownership of FM assets, control of FM assets, competitive position and long-term plan). (2) Methods: Based on two questionnaire surveys, data were collected from 38 clients and 34 service providers. The study evaluated the FM outsourcing strategies from critical success factors in educational facilities in Hong Kong. (3) Results: This study explains the impact of FM outsourcing strategies on Hong Kong’s four commonly outsourced FM contracts including building maintenance, security, cleaning and catering from the clients’ and service providers’ point of view. (4) Conclusions: This is the outsourcing way forward in order to create a better working environment conducive for all the parties that would result in better sustainability of FM’s future and thus impact the economic objectives of sustainable development, in parallel with adding social and environmental value.

Suggested Citation

  • Ka Leung Lok & Andrew Smith & Alex Opoku & Charles Chen, 2021. "The Challenges of Sustainable Development on Facilities Management Outsourcing Services: An Investigation in Educational Facilities," Sustainability, MDPI, vol. 13(15), pages 1-25, July.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:15:p:8156-:d:598591
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    References listed on IDEAS

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    1. Kakabadse, Andrew & Kakabadse, Nada, 2002. "Trends in Outsourcing:: Contrasting USA and Europe," European Management Journal, Elsevier, vol. 20(2), pages 189-198, April.
    2. Hendry, John, 1995. "Culture, community and networks: The hidden cost of outsourcing," European Management Journal, Elsevier, vol. 13(2), pages 193-200, June.
    3. Ka Leung Lok & Alex Opoku & David Baldry, 2018. "Design of Sustainable Outsourcing Services for Facilities Management: Critical Success Factors," Sustainability, MDPI, vol. 10(7), pages 1-15, July.
    4. Hätönen, Jussi & Eriksson, Taina, 2009. "30+Â years of research and practice of outsourcing - Exploring the past and anticipating the future," Journal of International Management, Elsevier, vol. 15(2), pages 142-155, June.
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    Cited by:

    1. Modu, Mala Ali & Sapri, Maimunah & Ab. Muin, Zafirah, 2023. "Outsourcing as an Approach for Facilities Management Service Delivery in Social Housing Within A Semi-Arid Climate," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(7), pages 1164-118011, July.

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