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A Model for the Development of Innovative Tourism Products: From Service to Transformation

Author

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  • Margarida Custódio Santos

    (Research Centre for Tourism, Sustainability and Well-Being, and School of Management, Hospitality and Tourism, University of Algarve, 8005-139 Faro, Portugal)

  • Ana Ferreira

    (CIDEHUS—Interdisciplinary Center for History, Cultures and Societies, University of Évora, 7000-645 Évora, Portugal)

  • Carlos Costa

    (Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3810-193 Aveiro, Portugal)

  • José António C. Santos

    (Research Centre for Tourism, Sustainability and Well-Being, and School of Management, Hospitality and Tourism, University of Algarve, 8005-139 Faro, Portugal)

Abstract

This study sought to develop a conceptual model of innovative tourism product development, because the existing models tend to provide an incomplete framework for these products’ development. The models presented to date focus on either the resources needed, the tourism experiences to be provided, or development processes. These models also tend to see the overall process as linear. The proposed model gives particular importance to the development process’s design, as well as stressing a dynamic, nonlinear approach. Based on the new services or products’ concept, project managers identify tourism destinations’ core resources, select the stakeholders, and design transformative tourism experiences. This framework can be applied to innovative tourism products or re-evaluations of existing products in order to maintain tourism destinations’ competitiveness. Thus, the model is applicable to both destination management companies and the private tourism sector.

Suggested Citation

  • Margarida Custódio Santos & Ana Ferreira & Carlos Costa & José António C. Santos, 2020. "A Model for the Development of Innovative Tourism Products: From Service to Transformation," Sustainability, MDPI, vol. 12(11), pages 1-20, May.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:11:p:4362-:d:363183
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    References listed on IDEAS

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    Cited by:

    1. Sanja Obradović & Vladimir Stojanović & Aleksandra Tešin & Ivan Šećerov & Milana Pantelić & Dragan Dolinaj, 2022. "Memorable Tourist Experiences in National Parks: Impacts on Future Intentions and Environmentally Responsible Behavior," Sustainability, MDPI, vol. 15(1), pages 1-22, December.
    2. Ezwani Azmi & Rosniza Aznie Che Rose & Azahan Awang & Azlan Abas, 2023. "Innovative and Competitive: A Systematic Literature Review on New Tourism Destinations and Products for Tourism Supply," Sustainability, MDPI, vol. 15(2), pages 1-19, January.
    3. José Pablo Abeal Vázquez & Pilar Tirado-Valencia & Mercedes Ruiz-Lozano, 2021. "The Impact and Value of a Tourism Product: A Hybrid Sustainability Model," Sustainability, MDPI, vol. 13(4), pages 1-14, February.
    4. Karina A. Rus & Ștefan Dezsi & Ovidiu R. Ciascai & Florin Pop, 2022. "Calibrating Evolution of Transformative Tourism: A Bibliometric Analysis," Sustainability, MDPI, vol. 14(17), pages 1-40, September.
    5. Abdullah Uslu & Emrullah Erul & José António C. Santos & Sanja Obradović & Margarida Custódio Santos, 2023. "Determinants of Residents’ Support for Sustainable Tourism Development: An Empirical Study in Midyat, Turkey," Sustainability, MDPI, vol. 15(13), pages 1-14, June.
    6. José António C. Santos & Manuel Á. Fernández-Gámez & Miguel Ángel Solano-Sánchez & Francisco José Rey-Carmona & Lorena Caridad y López del Rio, 2020. "Valuation Models for Holiday Rentals’ Daily Rates: Price Composition Based on Booking.com," Sustainability, MDPI, vol. 13(1), pages 1-15, December.
    7. Carlo Costantino & Nicola Mantini & Anna Chiara Benedetti & Cristiana Bartolomei & Giorgia Predari, 2022. "Digital and Territorial Trails System for Developing Sustainable Tourism and Enhancing Cultural Heritage in Rural Areas: The Case of San Giovanni Lipioni, Italy," Sustainability, MDPI, vol. 14(21), pages 1-24, October.

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