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Patient Care in Community Pharmacies during the COVID-19 (SARS-CoV-2) Pandemic: Effectiveness of Post-Graduate Education and Further Training Courses on Revenues

Author

Listed:
  • Francesca Baratta

    (Department of Drug Science and Technology, University of Turin, Via Pietro Giuria 9, 10125 Turin, Italy)

  • Elena Folpini

    (New Line Ricerche di Mercato, Via Riccardo Lombardi 19/10, 20153 Milano, Italy)

  • Michele Ciccolella

    (FarmaHiSkill Italia, Via Guelfa 5, 40138 Bologna, Italy)

  • Paola Brusa

    (Department of Drug Science and Technology, University of Turin, Via Pietro Giuria 9, 10125 Turin, Italy)

Abstract

Thanks to their distribution throughout the territory and extended opening hours, community pharmacists are among the healthcare specialists most easily accessible to the public and often represent the first point of consultation both for the treatment of acute health conditions and, more generally, for health and therapy advice. The objective of the present study was to evaluate whether post-graduate courses/further training courses for pharmacists might influence the quality of patient management and care and, consequently, the satisfaction of the users who entered the pharmacy. We used the revenues of the pharmacies (Group A) in which these pharmacists are employed as a performance indicator. We compared the data for this group with the national averages for Italian pharmacies (Group B) and with those of a group (Group C) of selected pharmacies as similar as possible to the pharmacies in Group A based on a number of well-defined parameters. The comparison of revenues, year-on-year changes, and the average number of sales by the pharmacies in the three groups indicates that the pharmacies in Group A had the best performance, not only when compared with the national average but especially compared with the control group, specifically selected to make the comparison as significant as possible.

Suggested Citation

  • Francesca Baratta & Elena Folpini & Michele Ciccolella & Paola Brusa, 2023. "Patient Care in Community Pharmacies during the COVID-19 (SARS-CoV-2) Pandemic: Effectiveness of Post-Graduate Education and Further Training Courses on Revenues," IJERPH, MDPI, vol. 20(5), pages 1-8, February.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:5:p:3774-:d:1075119
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    References listed on IDEAS

    as
    1. Abadie, Alberto & Imbens, Guido W., 2011. "Bias-Corrected Matching Estimators for Average Treatment Effects," Journal of Business & Economic Statistics, American Statistical Association, vol. 29(1), pages 1-11.
    2. Francesca Baratta & Giulio Mario Visentin & Lorenzo Ravetto Enri & Marco Parente & Irene Pignata & Francesco Venuti & Giovanni Di Perri & Paola Brusa, 2021. "Community Pharmacy Practice in Italy during the COVID-19 (SARS-CoV-2) Pandemic: Regulatory Changes and a Cross-Sectional Analysis of Seroprevalence," IJERPH, MDPI, vol. 18(5), pages 1-13, February.
    3. Alberto Abadie & Guido W. Imbens, 2008. "On the Failure of the Bootstrap for Matching Estimators," Econometrica, Econometric Society, vol. 76(6), pages 1537-1557, November.
    4. Francesca Baratta & Michele Ciccolella & Paola Brusa, 2021. "The Relationship between Customers and Community Pharmacies during the COVID-19 (SARS-CoV-2) Pandemic: A Survey from Italy," IJERPH, MDPI, vol. 18(18), pages 1-13, September.
    5. Alberto Abadie & Guido W. Imbens, 2006. "Large Sample Properties of Matching Estimators for Average Treatment Effects," Econometrica, Econometric Society, vol. 74(1), pages 235-267, January.
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