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Telework and Social Services in Spain during the COVID-19 Pandemic

Author

Listed:
  • Aleix Morilla-Luchena

    (Department of Sociology, Social Work and Public Health, Faculty of Social Work, COIDESO Research Centre, Contemporary Thought and Innovation for Social Development, University of Huelva, 21007 Huelva, Spain)

  • Rocío Muñoz-Moreno

    (Department of Sociology, Social Work and Public Health, Faculty of Social Work, COIDESO Research Centre, Contemporary Thought and Innovation for Social Development, University of Huelva, 21007 Huelva, Spain)

  • Alfonso Chaves-Montero

    (Department of Sociology, Social Work and Public Health, Faculty of Social Work, COIDESO Research Centre, Contemporary Thought and Innovation for Social Development, University of Huelva, 21007 Huelva, Spain)

  • Octavio Vázquez-Aguado

    (Department of Sociology, Social Work and Public Health, Faculty of Social Work, COIDESO Research Centre, Contemporary Thought and Innovation for Social Development, University of Huelva, 21007 Huelva, Spain)

Abstract

This paper analyses teleworking in social services during the state of alarm caused by the COVID-19 pandemic in Spain. It has a double objective: To analyse the profile of the professional who teleworked in social services and, on the other hand, to analyse the perception of teleworkers of working conditions during this period, as well as the degree to which they have been affected by them depending on whether they work face-to-face or telematically. To this end, a questionnaire was administered to Spanish social service professionals working, obtaining a sample of 560 professionals in the sector. The profile obtained in relation to teleworking may be especially useful when considering the progressive incorporation of more non-presential activity in social services, and the results show that, although teleworking has been perceived as an efficient way of overcoming the limitations to face-to-face work arising from the pandemic, both the positive and negative consequences of the implementation of this modality of work should be carefully assessed.

Suggested Citation

  • Aleix Morilla-Luchena & Rocío Muñoz-Moreno & Alfonso Chaves-Montero & Octavio Vázquez-Aguado, 2021. "Telework and Social Services in Spain during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(2), pages 1-14, January.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:2:p:725-:d:481228
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    References listed on IDEAS

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    1. John Horton & David Rand & Richard Zeckhauser, 2011. "The online laboratory: conducting experiments in a real labor market," Experimental Economics, Springer;Economic Science Association, vol. 14(3), pages 399-425, September.
    2. Eline Moens & Louis Lippens & Philippe Sterkens & Johannes Weytjens & Stijn Baert, 2022. "The COVID-19 crisis and telework: a research survey on experiences, expectations and hopes," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 23(4), pages 729-753, June.
    3. Beauregard, T. Alexandra & Henry, Lesley C., 2009. "Making the link between work-life balance practices and organizational performance," LSE Research Online Documents on Economics 25224, London School of Economics and Political Science, LSE Library.
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    Cited by:

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    2. Marcela-Sefora Nemteanu & Dan-Cristian Dabija, 2021. "The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(7), pages 1-16, April.
    3. Daniel Badell & Jesica de Armas & Albert Julià, 2022. "Impact of Socioeconomic Environment on Home Social Care Service Demand and Dependent Users," IJERPH, MDPI, vol. 19(4), pages 1-21, February.
    4. Beňo, Michal, 2022. "Estimating E-workability Components Across Central European Countries," AGRIS on-line Papers in Economics and Informatics, Czech University of Life Sciences Prague, Faculty of Economics and Management, vol. 14(3), September.
    5. Ana Maria Mihaela Iordache & Codruța Cornelia Dura & Cristina Coculescu & Claudia Isac & Ana Preda, 2021. "Using Neural Networks in Order to Analyze Telework Adaptability across the European Union Countries: A Case Study of the Most Relevant Scenarios to Occur in Romania," IJERPH, MDPI, vol. 18(20), pages 1-28, October.
    6. Grégory Jemine, 2023. "Beyond the Storm: an Exploratory Survey on HR Managers' Representations of Epidemic-Induced Telework," Post-Print hal-04080595, HAL.
    7. Frédéric Dutheil & Grégory Méchin & Philippe Vorilhon & Amanda C. Benson & Anne Bottet & Maëlys Clinchamps & Chloé Barasinski & Valentin Navel, 2021. "Breastfeeding after Returning to Work: A Systematic Review and Meta-Analysis," IJERPH, MDPI, vol. 18(16), pages 1-21, August.

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