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Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees

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  • Eduardo Ortega

    (Centre for Business and Economics Research—CeBER, FEUC—Faculty of Economics, Coimbra University, 3004-512 Coimbra, Portugal
    Center of Applied Research on Management and Economics—CARME, School of Technology and Management, Polytechnic University of Leiria, 2411-901 Leiria, Portugal)

  • Gabriela Pedro Gomes

    (Centre for Business and Economics Research—CeBER, FEUC—Faculty of Economics, Coimbra University, 3004-512 Coimbra, Portugal
    Center of Applied Research on Management and Economics—CARME, School of Technology and Management, Polytechnic University of Leiria, 2411-901 Leiria, Portugal)

  • Neuza Ribeiro

    (Center of Applied Research on Management and Economics—CARME, School of Technology and Management, Polytechnic University of Leiria, 2411-901 Leiria, Portugal)

  • Daniel Roque Gomes

    (School of Education, Polytechnic Institute of Coimbra, 3045-093 Coimbra, Portugal
    ICNOVA—Instituto de Comunicação da NOVA, 1069-061 Lisboa, Portugal
    CEOS-PP—Centro de Estudos Organizacionais e Sociais, 4465-004 Porto, Portugal)

Abstract

The tourism industry has been distinguishing itself by promoting economic benefits and contributing to the creation of employment and opportunities in the country. This paper aims to investigate and analyze the impact of symmetric internal communication on individual performance and organizational identification, as well as to evaluate the mediating role of organizational identification in this relationship. Through the cooperation of several institutions in the tourism business sector, online surveys were applied resulting in a convenience sample of a total of 237 hotel employees in Portugal. The results of this study demonstrate that symmetrical internal communication has a positive impact on organizational identification and individual performance, and that organizational identification exerts a partial mediating effect on the relationship between symmetrical internal communication and individual performance. This study therefore extends the knowledge of the effects of important variables usually treated separately by the literature, and thus we build bridges between the communication literature and human resource management, providing information to support the structuring of new strategies.

Suggested Citation

  • Eduardo Ortega & Gabriela Pedro Gomes & Neuza Ribeiro & Daniel Roque Gomes, 2023. "Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees," Administrative Sciences, MDPI, vol. 13(8), pages 1-15, July.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:8:p:173-:d:1203175
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    References listed on IDEAS

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    1. Gabriel HOCIUNG, 2011. "Quality From Inside Out - An Internal Communication Approach For Tourism Organizations," Journal of Doctoral Research in Economics, The Bucharest University of Economic Studies, vol. 3(4), pages 19-30, December.
    2. Jean-Pascal Gond & Assâad El Akremi & Valérie Swaen & Nishat Babu, 2017. "The psychological microfoundations of corporate social responsibility: A person-centric systematic review," Post-Print halshs-01698534, HAL.
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    Cited by:

    1. Ana Patrícia Duarte & Vítor Hugo Silva, 2023. "Satisfaction with Internal Communication and Hospitality Employees’ Turnover Intention: Exploring the Mediating Role of Organizational Support and Job Satisfaction," Administrative Sciences, MDPI, vol. 13(10), pages 1-17, October.

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