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La misurazione delle performance dei servizi domiciliari e residenziali tra riforme istituzionali e applicazioni locali

Author

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  • Antonella Cifalin?
  • Irene Eleonora Lisi

Abstract

La letteratura evidenzia risultati contrastanti in merito agli effetti derivanti dall?introduzione, su impulso normativo, di sistemi di misurazione delle performance nelle aziende pubbliche. Alla luce della rilevanza dei servizi territoriali nel SSN, questa ricerca ha inteso esplorare la costruzione e le potenzialita di utilizzo, a fini gestionali, di un sistema di misurazione delle performance territoriali derivato a partire dai flussi informativi predisposti per adempiere a obblighi di accountability istituzionale. Tale obiettivo e stato perseguito attraverso un?indagine empirica, promossa dal Ministero della Salute e condotta in collaborazione con quattro aziende sanitarie locali, finalizzata a sviluppare teoricamente e testare empiricamente un sistema di misurazione delle performance derivato a partire dai flussi dati ministeriali relativi all?assistenza domiciliare e residenziale/semiresidenziale. I risultati dimostrano la fattibilita, l?attendibilita e la rilevanza del sistema proposto e identificano una serie di fattori che possono agevolare ovvero ostacolare il suo effettivo utilizzo.

Suggested Citation

  • Antonella Cifalin? & Irene Eleonora Lisi, 2015. "La misurazione delle performance dei servizi domiciliari e residenziali tra riforme istituzionali e applicazioni locali," MECOSAN, FrancoAngeli Editore, vol. 2015(93), pages 9-32.
    • Handle: RePEc:fan:mesame:v:html10.3280/mesa2015-023002
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    References listed on IDEAS

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