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The efficacy of performance management system in healthcare. A literature review and research perspectives

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  • Laura Mariani
  • Marco Tieghi
  • Sabrina Gigli

Abstract

The aim of this paper is to assess and systemize the antecedents of Performance Management Systems (PMSs) effectiveness, highlighting under which conditions, PMSs are able to produce the expected results in healthcare organizations. Through a literature review by keywords research of the papers on PMSs effectiveness in healthcare, the condition affecting PMSs effectiveness have been summarized. Such conditions refers to PMSs? architectural elements, organizational context, and implementation approach. Their impact on PMSs effectiveness is measured in terms of their ability in orienting behaviours, and in terms of organizational performance improvement. The results of this literature review highlight how public policies can be implemented with the aim improve the effectiveness of PMS in healthcare through the promotion of both a culture of evaluation among caregivers, and the acceptance of PMS at individual organization level, as well as through the reduction of the knowing-doing gap between management scientists and healthcare professionals.

Suggested Citation

  • Laura Mariani & Marco Tieghi & Sabrina Gigli, 2016. "The efficacy of performance management system in healthcare. A literature review and research perspectives," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2016(3), pages 97-116.
    • Handle: RePEc:fan:macoma:v:html10.3280/maco2016-003006
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    References listed on IDEAS

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    2. Maria Serena Chiucchi & Marco Gatti & Stefano Marasca, 2012. "The relationship between management accounting systems and ERP systems in a medium-sized firm: a bidirectional perspective," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2012(suppl. 3), pages 39-65.
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    1. Vania Tradori & Paola De Bernardi & Valerio Brescia, 2021. "The Micro-Costing Approach to Foster the Effectiveness of Decision-Making Processes in the Healthcare System–Some Empirical Evidence from the Piedmont Region," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(2), pages 167-167, July.
    2. Grazia Dicuonzo & Francesca Donofrio & Antonio Fusco & Vittorio Dell?Atti, 2021. "Big data and artificial intelligence for health system sustainability: The case of Veneto Region," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2021(suppl. 1), pages 31-52.
    3. Luca Del Bene & Antonello De Vito & Carlo Milli & Fabio Guarracino, 2018. "L?introduzione di un sistema di prezzi di trasferimento. Il caso dell?Azienda Ospedaliero-Universitaria Pisana," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2018(2), pages 35-60.
    4. Antonio Fusco & Grazia Dicuonzo & Vittorio Dell?Atti & Nii Amoo, 2017. "The clinical risk management. A case study," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2017(3), pages 31-52.
    5. Gaia Bassani & Cristiana Cattaneo, 2017. "Pratiche di controllo di gestione nel contesto sanitario italiano: i cambiamenti in atto nel Sistema Sociosanitario Lombardo," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2017(3), pages 11-29.

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