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The Impact of Role Conflict and Role Ambiguity on Accountants’ Performance: The Moderating Effect of Emotional Quotient

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  • Amilin Amilin

Abstract

The purpose of this study is to examine the impact of role conflict and role ambiguity on the accountants performance, and emotional quotient as a moderating factor in the process. The study employs a direct survey through a self-administered questionnaire handed out to 122 management accountants employed in the public firms in Jakarta, Indonesia.The study uses a purposive sampling method. Moderated Regression Analysis are employed to test the hypotheses of the study. The finding of the study shows that the role conflict affects negatively to the accountants performance while role ambiguity is otherwise. Furthermore, emotional quotient as a moderating factor has a significant impact on the accountant performance.Otherwise, role ambiguity has no significant influence on the accountant performance. The result of the study is an important input for the firms in their employment selection. Psychological aspect namely role conflict and emotional quotient of the nominated employees is an important assessment in employment selection.

Suggested Citation

  • Amilin Amilin, 2017. "The Impact of Role Conflict and Role Ambiguity on Accountants’ Performance: The Moderating Effect of Emotional Quotient," European Research Studies Journal, European Research Studies Journal, vol. 0(2A), pages 237-249.
    • Handle: RePEc:ers:journl:v:xx:y:2017:i:2a:p:237-249
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    2. Tulus Suryanto & Danial Thaib2 & Muliyati Muliyati, 2019. "Individualism and Collectivism Culture to Audit Judgement," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 26-38.
    3. I.V. Belasheva & V.K. Shapovalov & D.A. Ershova & A.D. Lozhechkina & E.V. Tereschenko, 2018. "Individual Personality Traits as Predictors of Intra-organizational Vertical Career Growth of Employees," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 294-304.
    4. repec:ers:journl:v:vi:y:2018:i:4:p:48-61 is not listed on IDEAS
    5. Sylvaline Mbata, 2022. "Influence of Role Conflict on Social Work Practice of Selected Hospitals in Port Harcourt," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(4), pages 369-382, April.
    6. Dewi Nusraningrum, 2018. "Top Management Vision Through Role Models, Determination and Dicsiplines," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(4), pages 48-61.

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