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Unlocking the failed delivery problem? Opportunities and challenges for smart locks from a consumer perspective

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  • Buldeo Rai, Heleen
  • Verlinde, Sara
  • Macharis, Cathy

Abstract

The number of consumers that make online purchases is growing, together with the frequency in which these purchases are made. This change in consumer behaviour revitalised the practice of home delivery. Consumers prefer their homes in favour of alternative locations, despite the fair chance that they are not present at the time of delivery. The result is delivery failure, which creates unnecessary costs for logistics service providers and retailers, inconveniences for consumers and an additional burden to the environment. Smart lock systems are presented as a promising solution, as they enable access to delivery couriers by means of dedicated digital keys, even when no one is at home to receive the order. Smart locks’ technical feasibility has been demonstrated, yet consumer acceptance is the main obstacle in implementation.

Suggested Citation

  • Buldeo Rai, Heleen & Verlinde, Sara & Macharis, Cathy, 2021. "Unlocking the failed delivery problem? Opportunities and challenges for smart locks from a consumer perspective," Research in Transportation Economics, Elsevier, vol. 87(C).
    • Handle: RePEc:eee:retrec:v:87:y:2021:i:c:s0739885919302653
    DOI: 10.1016/j.retrec.2019.100753
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    References listed on IDEAS

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    Citations

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    Cited by:

    1. Leise Kelli de Oliveira & Isabela Kopperschmidt de Oliveira & João Guilherme da Costa Braga França & Gustavo Wagner Nunes Balieiro & Jean Francisco Cardoso & Tiago Bogo & Diego Bogo & Marco Adriano Li, 2022. "Integrating Freight and Public Transport Terminals Infrastructure by Locating Lockers: Analysing a Feasible Solution for a Medium-Sized Brazilian Cities," Sustainability, MDPI, vol. 14(17), pages 1-16, August.
    2. Maja Kiba-Janiak & Katarzyna Cheba & Magdalena Mucowska & Leise Kelli de Oliveira, 2022. "Segmentation of e-customers in terms of sustainable last-mile delivery," Oeconomia Copernicana, Institute of Economic Research, vol. 13(4), pages 1117-1142, December.
    3. Bartosz Sawik & Adrian Serrano-Hernandez & Alvaro Muro & Javier Faulin, 2022. "Multi-Criteria Simulation-Optimization Analysis of Usage of Automated Parcel Lockers: A Practical Approach," Mathematics, MDPI, vol. 10(23), pages 1-17, November.
    4. Mikael Kervall & Henrik Pålsson, 2022. "A Multi-Stakeholder Perspective on Barriers to a Fossil-Free Urban Freight System," Sustainability, MDPI, vol. 15(1), pages 1-20, December.
    5. Gabriele Iannaccone & Edoardo Marcucci & Valerio Gatta, 2021. "What Young E-Consumers Want? Forecasting Parcel Lockers Choice in Rome," Logistics, MDPI, vol. 5(3), pages 1-16, August.
    6. Fessler, Andreas & Cash, Philip & Thorhauge, Mikkel & Haustein, Sonja, 2023. "A public transport based crowdshipping concept: Results of a field test in Denmark," Transport Policy, Elsevier, vol. 134(C), pages 106-118.
    7. Boggio-Marzet, Alessandra & Villa-Martínez, Rafael & Monzón, Andrés, 2023. "Selection of policy actions for e-commerce last-mile delivery in cities: An online multi-actor multi-criteria evaluation," Transport Policy, Elsevier, vol. 142(C), pages 15-27.

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    More about this item

    Keywords

    Online retail; Smart locks; Sustainability;
    All these keywords.

    JEL classification:

    • R41 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Transportation: Demand, Supply, and Congestion; Travel Time; Safety and Accidents; Transportation Noise
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • Q55 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics - - - Environmental Economics: Technological Innovation
    • Q56 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics - - - Environment and Development; Environment and Trade; Sustainability; Environmental Accounts and Accounting; Environmental Equity; Population Growth

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