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Data management in maintenance outsourcing

Author

Listed:
  • Murthy, D.N.P.
  • Karim, M.R.
  • Ahmadi, A.

Abstract

Most businesses view maintenance as tasks carried out by technicians and the data collected is mostly cost related. There is a growing trend towards outsourcing of maintenance and the data collection issues are not addressed properly in most maintenance service contracts. Effective maintenance management requires proper data management - data collection and analysis for decision-making. This requires a proper framework and when maintenance is outsourced it raises several issues and challenges. The paper develops a framework for data management when maintenance is outsourced and looks at a real case study that highlights the need for proper data management.

Suggested Citation

  • Murthy, D.N.P. & Karim, M.R. & Ahmadi, A., 2015. "Data management in maintenance outsourcing," Reliability Engineering and System Safety, Elsevier, vol. 142(C), pages 100-110.
    • Handle: RePEc:eee:reensy:v:142:y:2015:i:c:p:100-110
    DOI: 10.1016/j.ress.2015.05.002
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    References listed on IDEAS

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    1. Jackson, Canek & Pascual, Rodrigo, 2008. "Optimal maintenance service contract negotiation with aging equipment," European Journal of Operational Research, Elsevier, vol. 189(2), pages 387-398, September.
    2. Wu, Shaomin, 2012. "Assessing maintenance contracts when preventive maintenance is outsourced," Reliability Engineering and System Safety, Elsevier, vol. 98(1), pages 66-72.
    3. Wallace R. Blischke & M. Rezaul Karim & D. N. Prabhakar Murthy, 2011. "Warranty Data Collection and Analysis," Springer Series in Reliability Engineering, Springer, number 978-0-85729-647-4, January.
    4. Godoy, David R. & Pascual, Rodrigo & Knights, Peter, 2014. "A decision-making framework to integrate maintenance contract conditions with critical spares management," Reliability Engineering and System Safety, Elsevier, vol. 131(C), pages 102-108.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Jackson, Canek & Pascual, Rodrigo, 2021. "Joint pricing and maintenance strategies in availability-based product-service systems under different overhaul conditions," Reliability Engineering and System Safety, Elsevier, vol. 216(C).
    2. Dinis, Duarte & Barbosa-Póvoa, Ana & Teixeira, Ângelo Palos, 2019. "A supporting framework for maintenance capacity planning and scheduling: Development and application in the aircraft MRO industry," International Journal of Production Economics, Elsevier, vol. 218(C), pages 1-15.
    3. João Paulo Santos Aragão & Marcele Elisa Fontana, 2022. "Outsourcing Strategies in Public Services under Budgetary Constraints: Analysing Perceptions of Public Managers," Public Organization Review, Springer, vol. 22(1), pages 61-77, March.
    4. Scarf, P.A. & Cavalcante, C.A.V. & Lopes, R.S., 2019. "Delay-time modelling of a critical system subject to random inspections," European Journal of Operational Research, Elsevier, vol. 278(3), pages 772-782.

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