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Utility performance in supplying water to informal settlements: A case study from Malawi

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  • Banda, E.M.
  • Mwale, F.D.

Abstract

Water utility performance in most African countries remains poor. Informal settlements pose enormous challenges to utilities, stemming from socio-economic factors. However, their impact on utility performance has not been carefully considered. Focusing on non-revenue water (NRW), revenue collection efficiency, and repair costs, this study assessed a utility's performance in Malawi in selected informal settlements. Results suggest that the presence of informal settlements does not necessarily amplify and may actually reduce NRW. Collection efficiency on average is high. Repair costs are extremely high. Utilities may benefit from continued investments in informal settlements with innovations to water supply infrastructure.

Suggested Citation

  • Banda, E.M. & Mwale, F.D., 2018. "Utility performance in supplying water to informal settlements: A case study from Malawi," Utilities Policy, Elsevier, vol. 55(C), pages 151-157.
    • Handle: RePEc:eee:juipol:v:55:y:2018:i:c:p:151-157
    DOI: 10.1016/j.jup.2018.09.009
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    References listed on IDEAS

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    1. Mugabi, Josses & Kayaga, Sam & Njiru, Cyrus, 2007. "Strategic planning for water utilities in developing countries," Utilities Policy, Elsevier, vol. 15(1), pages 1-8, March.
    2. Hulya Dagdeviren & Simon A. Robertson, 2009. "Access to Water in the Slums of the Developing World," Working Papers 57, International Policy Centre for Inclusive Growth.
    3. Kayaga, Sam & Franceys, Richard, 2007. "Costs of urban utility water connections: Excessive burden to the poor," Utilities Policy, Elsevier, vol. 15(4), pages 270-277, December.
    4. Keener, Sarah & Luengo, Manuel & Banerjee, Sudeshna, 2010. "Provision of water to the poor in Africa : experience with water standposts and the informal water sector," Policy Research Working Paper Series 5387, The World Bank.
    5. Kayaga, Sam & Calvert, John & Sansom, Kevin, 2003. "Paying for water services: effects of household characteristics," Utilities Policy, Elsevier, vol. 11(3), pages 123-132, September.
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    Cited by:

    1. Şişman, Eyüp & Kızılöz, Burak, 2020. "Trend-risk model for predicting non-revenue water: An application in Turkey," Utilities Policy, Elsevier, vol. 67(C).

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