IDEAS home Printed from https://ideas.repec.org/a/eee/jobhdp/v160y2020icp68-86.html
   My bibliography  Save this article

Feeling proud but guilty? Unpacking the paradoxical nature of unethical pro-organizational behavior

Author

Listed:
  • Tang, Pok Man
  • Yam, Kai Chi
  • Koopman, Joel

Abstract

Integrating appraisal theories of emotion and the literature of self-conscious emotion, we argue that UPB has a paradoxical nature that can lead to ambivalent emotional reactions, with implications for subsequent behavior. On the one hand, because UPB benefits one’s organization, it should trigger feelings of pride. However, given its unethical nature, UPB should also trigger feelings of guilt. Using an experience sampling study of 91 customer-service agent dyads in the technology consultancy industry, we find that daily UPB is positively associated with daily pride and guilt. These emotions in turn lead to increased citizenship behavior directed towards the organization and customers, respectively. We replicate these findings with another experience sampling study of 78 triads (focal employees, co-workers, and customers) in the financial service industry. More importantly, we find that service employees’ guilt proneness moderates the link between daily UPB and pride, such that UPB leads to heightened feelings of pride especially when the service employees have lower levels of guilt proneness. We conclude by discussing the theoretical and practical implications of our work.

Suggested Citation

  • Tang, Pok Man & Yam, Kai Chi & Koopman, Joel, 2020. "Feeling proud but guilty? Unpacking the paradoxical nature of unethical pro-organizational behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 160(C), pages 68-86.
    • Handle: RePEc:eee:jobhdp:v:160:y:2020:i:c:p:68-86
    DOI: 10.1016/j.obhdp.2020.03.004
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0749597819301505
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.obhdp.2020.03.004?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Fehr, Ryan & Welsh, David & Yam, Kai Chi & Baer, Michael & Wei, Wu & Vaulont, Manuel, 2019. "The role of moral decoupling in the causes and consequences of unethical pro-organizational behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 153(C), pages 27-40.
    2. Hana Huang Johnson & Elizabeth E. Umphress, 2019. "To Help My Supervisor: Identification, Moral Identity, and Unethical Pro-supervisor Behavior," Journal of Business Ethics, Springer, vol. 159(2), pages 519-534, October.
    3. Taya Cohen & A. Panter & Nazli Turan, 2013. "Predicting Counterproductive Work Behavior from Guilt Proneness," Journal of Business Ethics, Springer, vol. 114(1), pages 45-53, April.
    4. Majid Ghorbani & Yuan Liao & Sinan Çayköylü & Masud Chand, 2013. "Guilt, Shame, and Reparative Behavior: The Effect of Psychological Proximity," Journal of Business Ethics, Springer, vol. 114(2), pages 311-323, May.
    5. Williams, Patti & Aaker, Jennifer L, 2002. "Can Mixed Emotions Peacefully Coexist?," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 28(4), pages 636-649, March.
    6. Q. Miao & A. Newman & J. Yu & L. Xu, 2013. "The Relationship Between Ethical Leadership and Unethical Pro-Organizational Behavior: Linear or Curvilinear Effects?," Journal of Business Ethics, Springer, vol. 116(3), pages 641-653, September.
    7. Onwezen, Marleen C. & Antonides, Gerrit & Bartels, Jos, 2013. "The Norm Activation Model: An exploration of the functions of anticipated pride and guilt in pro-environmental behaviour," Journal of Economic Psychology, Elsevier, vol. 39(C), pages 141-153.
    8. Ali Hortaçsu & Chad Syverson, 2015. "The Ongoing Evolution of US Retail: A Format Tug-of-War," Journal of Economic Perspectives, American Economic Association, vol. 29(4), pages 89-112, Fall.
    9. Karl Widerquist, 2018. "The Bottom Line," Exploring the Basic Income Guarantee, in: A Critical Analysis of Basic Income Experiments for Researchers, Policymakers, and Citizens, chapter 0, pages 93-98, Palgrave Macmillan.
    10. David Effelsberg & Marc Solga & Jochen Gurt, 2014. "Transformational Leadership and Follower’s Unethical Behavior for the Benefit of the Company: A Two-Study Investigation," Journal of Business Ethics, Springer, vol. 120(1), pages 81-93, March.
    11. Elizabeth E. Umphress & John B. Bingham, 2011. "When Employees Do Bad Things for Good Reasons: Examining Unethical Pro-Organizational Behaviors," Organization Science, INFORMS, vol. 22(3), pages 621-640, June.
    12. Kai Chi Yam & Scott J. Reynolds, 2016. "The Effects of Victim Anonymity on Unethical Behavior," Journal of Business Ethics, Springer, vol. 136(1), pages 13-22, June.
    13. Verbeke, W.J.M.I. & Belschak, F.D. & Bagozzi, R.P., 2004. "The Adaptive Consequences of Pride in Personal Selling," ERIM Report Series Research in Management ERS-2004-012-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Madhurima Mishra & Koustab Ghosh & Dheeraj Sharma, 2022. "Unethical Pro-organizational Behavior: A Systematic Review and Future Research Agenda," Journal of Business Ethics, Springer, vol. 179(1), pages 63-87, August.
    2. Ibrahim A. Elshaer & Alaa M. S. Azazz & Samar K. Saad, 2022. "Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry," IJERPH, MDPI, vol. 19(9), pages 1-15, April.
    3. Na Yang & Congcong Lin & Zhenyu Liao & Mei Xue, 2022. "When Moral Tension Begets Cognitive Dissonance: An Investigation of Responses to Unethical Pro-Organizational Behavior and the Contingent Effect of Construal Level," Journal of Business Ethics, Springer, vol. 180(1), pages 339-353, September.
    4. Xue Zhang & Liang Liang & Guyang Tian & Yezhuang Tian, 2020. "Heroes or Villains? The Dark Side of Charismatic Leadership and Unethical Pro-organizational Behavior," IJERPH, MDPI, vol. 17(15), pages 1-16, July.
    5. Ying Wang & Shufeng Xiao & Run Ren, 2022. "A Moral Cleansing Process: How and When Does Unethical Pro-organizational Behavior Increase Prohibitive and Promotive Voice," Journal of Business Ethics, Springer, vol. 176(1), pages 175-193, February.
    6. Gajendran, Ravi S. & Loewenstein, Jeffrey & Choi, Hyeran & Ozgen, Sibel, 2022. "Hidden costs of text-based electronic communication on complex reasoning tasks: Motivation maintenance and impaired downstream performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 169(C).
    7. Tomasz Gigol, 2020. "Gender Differences in Engagement in Unethical Pro-Organizational Behavior—Two Studies in Poland," Sustainability, MDPI, vol. 13(1), pages 1-12, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kangmin Lee, 2020. "The Effect of Supervisor Identification on Unethical Pro-Supervisor Behavior: The Moderating Role of Employability Perceptions," IJERPH, MDPI, vol. 17(24), pages 1-16, December.
    2. Tomasz Gigol, 2020. "Gender Differences in Engagement in Unethical Pro-Organizational Behavior—Two Studies in Poland," Sustainability, MDPI, vol. 13(1), pages 1-12, December.
    3. Shike Li & Kriti Jain & Konstantina Tzini, 2022. "When Supervisor Support Backfires: The Link Between Perceived Supervisor Support and Unethical Pro-supervisor Behavior," Journal of Business Ethics, Springer, vol. 179(1), pages 133-151, August.
    4. Junghyun Lee & Se-Hyung Oh & Sanghee Park, 2022. "Effects of Organizational Embeddedness on Unethical Pro-organizational Behavior: Roles of Perceived Status and Ethical Leadership," Journal of Business Ethics, Springer, vol. 176(1), pages 111-125, February.
    5. Tomasz Gigol, 2020. "Influence of Authentic Leadership on Unethical Pro-Organizational Behavior: The Intermediate Role of Work Engagement," Sustainability, MDPI, vol. 12(3), pages 1-14, February.
    6. Madhurima Mishra & Koustab Ghosh & Dheeraj Sharma, 2022. "Unethical Pro-organizational Behavior: A Systematic Review and Future Research Agenda," Journal of Business Ethics, Springer, vol. 179(1), pages 63-87, August.
    7. Ming Kong & Jie Xin & Wenxiao Xu & Haonan Li & Dandan Xu, 2022. "The moral licensing effect between work effort and unethical pro-organizational behavior: The moderating influence of Confucian value," Asia Pacific Journal of Management, Springer, vol. 39(2), pages 515-537, June.
    8. Elizabeth Sheedy & Patrick Garcia & Denise Jepsen, 2021. "The Role of Risk Climate and Ethical Self-interest Climate in Predicting Unethical Pro-organisational Behaviour," Journal of Business Ethics, Springer, vol. 173(2), pages 281-300, October.
    9. Lin Xu & Jigan Wang, 2020. "Influence of Challenge–Hindrance Stressors on Unethical Pro-Organizational Behavior: Mediating Role of Emotions," Sustainability, MDPI, vol. 12(18), pages 1-17, September.
    10. Zhu Yao & Jinlian Luo & Na Fu & Xianchun Zhang & Qunchao Wan, 2022. "Rational Counterattack: The Impact of Workplace Bullying on Unethical Pro-organizational and Pro-family Behaviors," Journal of Business Ethics, Springer, vol. 181(3), pages 661-682, December.
    11. Yan Huang & Xin Liu & Jaehyoung Kim & Sanggyun Na, 2022. "Effects of Idiosyncratic Deals, Psychological Contract, Job Satisfaction and Environmental Turbulence on Unethical Pro-Organizational Behavior," Sustainability, MDPI, vol. 14(23), pages 1-14, November.
    12. Na Yang & Congcong Lin & Zhenyu Liao & Mei Xue, 2022. "When Moral Tension Begets Cognitive Dissonance: An Investigation of Responses to Unethical Pro-Organizational Behavior and the Contingent Effect of Construal Level," Journal of Business Ethics, Springer, vol. 180(1), pages 339-353, September.
    13. Christopher M. Castille & John E. Buckner & Christian N. Thoroughgood, 2018. "Prosocial Citizens Without a Moral Compass? Examining the Relationship Between Machiavellianism and Unethical Pro-Organizational Behavior," Journal of Business Ethics, Springer, vol. 149(4), pages 919-930, June.
    14. Allan Lee & Gary Schwarz & Alexander Newman & Alison Legood, 2019. "Investigating When and Why Psychological Entitlement Predicts Unethical Pro-organizational Behavior," Journal of Business Ethics, Springer, vol. 154(1), pages 109-126, January.
    15. Ken Cheng & Qianlin Zhu & Yinghui Lin, 2022. "Family-Supportive Supervisor Behavior, Felt Obligation, and Unethical Pro-family Behavior: The Moderating Role of Positive Reciprocity Beliefs," Journal of Business Ethics, Springer, vol. 177(2), pages 261-273, May.
    16. Will Bryant & Stephanie M. Merritt, 2021. "Unethical Pro-organizational Behavior and Positive Leader–Employee Relationships," Journal of Business Ethics, Springer, vol. 168(4), pages 777-793, February.
    17. Wan Jiang & Bingqian Liang & Linlin Wang, 2023. "The Double-Edged Sword Effect of Unethical Pro-organizational Behavior: The Relationship Between Unethical Pro-organizational Behavior, Organizational Citizenship Behavior, and Work Effort," Journal of Business Ethics, Springer, vol. 183(4), pages 1159-1172, April.
    18. Cheng, Ken & Wei, Feng & Lin, Yinghui, 2019. "The trickle-down effect of responsible leadership on unethical pro-organizational behavior: The moderating role of leader-follower value congruence," Journal of Business Research, Elsevier, vol. 102(C), pages 34-43.
    19. Taolin Wang & Lirong Long & Yong Zhang & Wei He, 2019. "A Social Exchange Perspective of Employee–Organization Relationships and Employee Unethical Pro-organizational Behavior: The Moderating Role of Individual Moral Identity," Journal of Business Ethics, Springer, vol. 159(2), pages 473-489, October.
    20. Kangmin Lee, 2023. "Leader-Member Exchange, Supervisor Identification, and Unethical Pro-Supervisor Behavior: The Mediating Role of Supervisor Identification," SAGE Open, , vol. 13(3), pages 21582440231, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jobhdp:v:160:y:2020:i:c:p:68-86. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/obhdp .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.