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ICT adoption in heritage organizations: Crossing the chasm

Author

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  • Gombault, Anne
  • Allal-Chérif, Oihab
  • Décamps, Aurélien

Abstract

This article studies the adoption of information and communication technologies (ICTs) by heritage organizations in southern Europe and contributes to the understanding of how these organizations use technology, an underresearched sector in the management literature but an important one in knowledge society. A multi-case study approach, based on ten reference heritage organizations in France, Portugal, and Spain, generates a theory to identify various types of heritage organization adoption behavior of ICTs and the factors that favor or inhibit this adoption. The authors then test this theory on a complementary sample of 20 other heritage organizations from the same regions. The study characterizes adoption behaviors and influencing factors more precisely. The authors make recommendations to support heritage organizations in their efforts to adopt digital technologies and integrate them in a more meaningful way into their missions.

Suggested Citation

  • Gombault, Anne & Allal-Chérif, Oihab & Décamps, Aurélien, 2016. "ICT adoption in heritage organizations: Crossing the chasm," Journal of Business Research, Elsevier, vol. 69(11), pages 5135-5140.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:11:p:5135-5140
    DOI: 10.1016/j.jbusres.2016.04.093
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    References listed on IDEAS

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    1. Gonzalez, Reyes & Llopis, Juan & Gasco, Jose, 2015. "Social networks in cultural industries," Journal of Business Research, Elsevier, vol. 68(4), pages 823-828.
    2. Wanda J. Orlikowski, 2000. "Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations," Organization Science, INFORMS, vol. 11(4), pages 404-428, August.
    3. Son, Minhee & Han, Kyesook, 2011. "Beyond the technology adoption: Technology readiness effects on post-adoption behavior," Journal of Business Research, Elsevier, vol. 64(11), pages 1178-1182.
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    4. Millán, José María & Lyalkov, Serhiy & Burke, Andrew & Millán, Ana & van Stel, André, 2021. "‘Digital divide’ among European entrepreneurs: Which types benefit most from ICT implementation?," Journal of Business Research, Elsevier, vol. 125(C), pages 533-547.
    5. Michele Tamma & Stefania Zardini Lacedelli & Silvia Maria Carolo, 2019. "Digital platforms ‘without a cause’: why the impact on a museum organization should not be taken for granted. The case study of Civic Museums in Treviso," Working Papers 06, Department of Management, Università Ca' Foscari Venezia.
    6. Allal-Chérif, Oihab, 2022. "Intelligent cathedrals: Using augmented reality, virtual reality, and artificial intelligence to provide an intense cultural, historical, and religious visitor experience," Technological Forecasting and Social Change, Elsevier, vol. 178(C).

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