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Ecosystem transformation for digital servitization: A systematic review, integrative framework, and future research agenda

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  • Kolagar, Milad
  • Parida, Vinit
  • Sjödin, David

Abstract

Manufacturing firms are increasingly seeking to capture the potential of digitalization by transforming towards digital servitization. Yet, most manufacturers struggle to realize the value through digital servitization because it requires a sustained focus on forming ecosystem partnerships. Digital servitization research has long recognized the importance of ecosystem tranformation but much of the existing discussion on this interlink is fragmented and understudied. Therefore, this study’s purpose is to investigate how manufacturing firms engaged in digital servitization transform their ecosystems. To this end, we have examined the triggers, firm-level enablers, ecosystem phases and activities, and effects of ecosystem transformation in digital servitization. We provide a comprehensive review of the phases of ecosystem transformation including ecosystem formation, orchestration, and expansion as well as their associated activities. These findings have been consolidated into an integrative framework for ecosystem transformation and, based on this analysis, suggestions for future research are provided for digital servitization scholars.

Suggested Citation

  • Kolagar, Milad & Parida, Vinit & Sjödin, David, 2022. "Ecosystem transformation for digital servitization: A systematic review, integrative framework, and future research agenda," Journal of Business Research, Elsevier, vol. 146(C), pages 176-200.
    • Handle: RePEc:eee:jbrese:v:146:y:2022:i:c:p:176-200
    DOI: 10.1016/j.jbusres.2022.03.067
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    3. Sjödin, David & Parida, Vinit & Kohtamäki, Marko, 2023. "Artificial intelligence enabling circular business model innovation in digital servitization: Conceptualizing dynamic capabilities, AI capacities, business models and effects," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
    4. Dalenogare, Lucas Santos & Le Dain, Marie-Anne & Ayala, Néstor F. & Pezzotta, Giuditta & Frank, Alejandro G., 2023. "Building digital servitization ecosystems: An analysis of inter-firm collaboration types and social exchange mechanisms among actors," Technovation, Elsevier, vol. 124(C).
    5. Pedro E. Minaya & Lucía Avella & Juan A. Trespalacios, 2023. "The effects of digital servitization on business competitiveness: A case study of Spanish manufacturers," Journal of International Entrepreneurship, Springer, vol. 21(2), pages 180-213, June.
    6. Burström, Thommie & Lahti, Tom & Parida, Vinit & Wartiovaara, Markus & Wincent, Joakim, 2023. "A definition, review, and extension of global ecosystems theory: Trends, architecture and orchestration of global VCs and mechanisms behind unicorns," Journal of Business Research, Elsevier, vol. 157(C).
    7. Chirumalla, Koteshwar & Leoni, Luna & Oghazi, Pejvak, 2023. "Moving from servitization to digital servitization: Identifying the required dynamic capabilities and related microfoundations to facilitate the transition," Journal of Business Research, Elsevier, vol. 158(C).
    8. Vilena A. Yakimova & Svetlana V. Pankova, 2023. "The Influence of Digital Environment Factors on the Development of Entrepreneurial Ecosystems in Russian Regions," Journal of Applied Economic Research, Graduate School of Economics and Management, Ural Federal University, vol. 22(3), pages 600-629.
    9. Jifei Xie & Lulu Ma & Jiamin Li, 2023. "Servitization, Digitalization or Hand in Hand: A Study on the Sustainable Development Path of Manufacturing Enterprises," Sustainability, MDPI, vol. 15(13), pages 1-17, July.

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