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Does remote work flexibility enhance organization performance? Moderating role of organization policy and top management support

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  • Chatterjee, Sheshadri
  • Chaudhuri, Ranjan
  • Vrontis, Demetris

Abstract

With the advancement of information and communication technologies (ICTs), employees can work remotely without any hindrance. Moreover, remote work provides organizations an option to remain operationally active during turbulent situations. Remote work flexibility can be facilitated by the organizational top management team support. The objective of this study is to examine if remote work flexibility enhances organization performance, as few studies have explored this connection before. Also, this study investigates the moderating role of top management team support and organization policy towards remote work flexibility. With the help of existing literature and theory, we have developed a model conceptually and then validated it using the PLS-SEM technique on data from 307 respondents. The study finds that remote work flexibility enhances organizational performance significantly, and organization policy and top management support play crucial roles in implementing organizations’ remote work policies.

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  • Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris, 2022. "Does remote work flexibility enhance organization performance? Moderating role of organization policy and top management support," Journal of Business Research, Elsevier, vol. 139(C), pages 1501-1512.
    • Handle: RePEc:eee:jbrese:v:139:y:2022:i:c:p:1501-1512
    DOI: 10.1016/j.jbusres.2021.10.069
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    1. Zenon Pokojski & Agnieszka Kister & Marcin Lipowski, 2022. "Remote Work Efficiency from the Employers’ Perspective—What’s Next?," Sustainability, MDPI, vol. 14(7), pages 1-16, April.
    2. Liyuan Wang & Tianyi Xie, 2023. "Double-Edged Sword Effect of Flexible Work Arrangements on Employee Innovation Performance: From the Demands–Resources–Individual Effects Perspective," Sustainability, MDPI, vol. 15(13), pages 1-27, June.
    3. Bernardo Gala-Velásquez & Américo Hurtado-Palomino & Angela Y. Arredondo-Salas, 2023. "Organisational Flexibility and Innovation Performance: The Moderating Role of Management Support," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 24(2), pages 219-234, June.
    4. Sonata Staniulienė & Arūnas Zaveckis, 2022. "Employee Empowerment in Remote Work in Case of Lithuanian Companies," Sustainability, MDPI, vol. 14(14), pages 1-12, July.
    5. Amina Amari & Mohamed Mousa & Walid Chaouali & Zohra Ghali-Zinoubi & Narjess Aloui, 2023. "Dr. Jekyll or Mr. Hyde? Unpacking the Effects of Flexitime and Flexiplace: a Study on MENA Region," Public Organization Review, Springer, vol. 23(4), pages 1333-1352, December.
    6. Chengde You & Huishan Qiu & Zhuojie Pi & Mengyuan Yu, 2023. "Sustainable Enterprise Development in the Manufacturing Sector: Flexible Employment and Innovation in China," Sustainability, MDPI, vol. 15(10), pages 1-30, May.
    7. Ng, Peggy M.L. & Lit, Kam Kong & Cheung, Cherry T.Y., 2022. "Remote work as a new normal? The technology-organization-environment (TOE) context," Technology in Society, Elsevier, vol. 70(C).

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