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Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding

Author

Listed:
  • Pandey, Jatin
  • Gupta, Manish
  • Behl, Abhishek
  • Pereira, Vijay
  • Budhwar, Pawan
  • Varma, Arup
  • Hassan, Yusuf
  • Kukreja, Priyam

Abstract

The objective of this study is to explore different facet (dark and bright sides) of technology-enabled knowledge management (KM) for rural lay healthcare workers who belong to the bottom of pyramid (BoP) population in India. Data were collected through multiple rounds of engagements and semi-structured interviews with 37 Accredited Social Health Activists (ASHAs). Findings indicate the existence of spirals of value that are shaped by KM practices in such settings. Technology-enabled KM through knowledge-sharing is supporting an upward spiral of value creation at three different levels, i.e., the micro-level in the form of empowerment of ASHAs, the meso-level in the form of better healthcare for the rural Indian population, and the macro-level in the form of an effective public health policy outcome as envisioned by the government. Contrary to the technology-enabled KM through knowledge-sharing, technology-enabled KM through knowledge-hiding is eroding value resulting in failed attempts to use technology and reduced self-efficacy of ASHAs at the micro level. Technology-enabled KM through knowledge-hiding at the macro level is promoting stratification and marginalization within rural communities in India. Study leaves key implications for healthcare researchers, policymakers and businesses.

Suggested Citation

  • Pandey, Jatin & Gupta, Manish & Behl, Abhishek & Pereira, Vijay & Budhwar, Pawan & Varma, Arup & Hassan, Yusuf & Kukreja, Priyam, 2021. "Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding," Journal of Business Research, Elsevier, vol. 135(C), pages 787-799.
    • Handle: RePEc:eee:jbrese:v:135:y:2021:i:c:p:787-799
    DOI: 10.1016/j.jbusres.2021.07.001
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    2. Ma, Danni, 2023. "How does the negotiation between “me” and “we” in professional identity influence interpersonal horizontal knowledge sharing in multinational enterprises: A conceptual model," International Business Review, Elsevier, vol. 32(4).
    3. Gabriella Piscopo & Simona Mormile & Paola Adinolfi & Andrzej Piotrowski, 2023. "Digital Health, Telemedicine, and Patient-centeredness: New Trends for Italian Healthcare after COVID-19," MECOSAN, FrancoAngeli Editore, vol. 2023(125), pages 29-46.
    4. Behl, Abhishek & Jayawardena, Nirma & Ishizaka, Alessio & Gupta, Manish & Shankar, Amit, 2022. "Gamification and gigification: A multidimensional theoretical approach," Journal of Business Research, Elsevier, vol. 139(C), pages 1378-1393.
    5. Bao Cheng & Yan Peng & Ahmed Shaalan & Marwa Tourky, 2023. "The Hidden Costs of Negative Workplace Gossip: Its Effect on Targets’ Behaviors, the Mediating Role of Guanxi Closeness, and the Moderating Effect of Need for Affiliation," Journal of Business Ethics, Springer, vol. 182(1), pages 287-302, January.
    6. Zhe Zhang & Xintong Ji, 2023. "A Virtual Net Locks Me In: How and When Information and Communication Technology Use Intensity Leads to Knowledge Hiding," Journal of Business Ethics, Springer, vol. 187(3), pages 611-626, October.

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