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CSR stakeholder dialogue in disguise: Hypocrisy in story performances

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  • Andersen, Sophie Esmann
  • Høvring, Christiane Marie

Abstract

Based on a qualitative study of multiple stakeholder dialogues in a CSR context, the purpose of this study is to show how hypocrisy emerges in dialogue settings. As such, we challenge the normative CSR communication literature, which highlights stakeholder dialogue as an ideal way to avoid and solve potential accusations of hypocrisy. Drawing on an antenarrative methodology and focusing on the positioning strategies in story performances, this study demonstrates how new types of hypocrisy in stakeholder dialogue emerge. Rather than manifesting as a strategic space for avoiding or solving accusations of hypocrisy, this study shows that hypocrisy in dialogue is a) a performative concept, b) fundamental to organizational affiliation, and c) omnipresent and inescapable for dialogue participants, metaphorically defining the dialogue as a “theatre of hypocrisy.” Hypocrisy in dialogue is accompanied by a high level of reflexivity among dialogue participants, which we conclude is the driving force of the dialogue.

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  • Andersen, Sophie Esmann & Høvring, Christiane Marie, 2020. "CSR stakeholder dialogue in disguise: Hypocrisy in story performances," Journal of Business Research, Elsevier, vol. 114(C), pages 421-435.
    • Handle: RePEc:eee:jbrese:v:114:y:2020:i:c:p:421-435
    DOI: 10.1016/j.jbusres.2019.08.030
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    2. Pablo Rodrigo & Ignacio J. Duran, 2021. "Why Does Context Really Matter? Understanding Companies’ Dialogue with Fringe Communities," Sustainability, MDPI, vol. 13(2), pages 1-26, January.
    3. Zarzycka Ewelina & Krasodomska Joanna & Dobija Dorota, 2021. "Stakeholder Engagement in Corporate Social Practices and Non-Financial Disclosures: A Systematic Literature Review," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(1), pages 112-135, March.

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