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I know you are suffering from burnout: The moderated mediation effects of "leisure benefits" and "leisure coping" on the burnout model of flight attendants

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  • Cheng, Tien-Ming
  • Chang, Shu-Yun
  • Chan, Yin-Yun

Abstract

Is leisure the best policy in work? This study explored the moderated mediation effects of the leisure benefit systems organized by airline companies and the leisure coping strategies adopted by the flight attendants themselves on the model of "job demands—burnout—health problems." This study distributed questionnaires to 362 flight attendants and used hierarchical regression analysis and process analysis to verify its hypotheses. The results of this study reveal that the mediation model of "job demands—burnout—health problems" is obvious. The moderated mediation effect on the mediation model implies that leisure benefit systems will weaken the relationship between job demands and burnout and then improve health problems. Leisure coping strategies will ease the relationship between burnout and health problems, while indirectly weakening "job demands—burnout—health problems." Finally, this study proposed several management suggestions for airline companies to promote leisure benefit systems and leisure coping strategies for flight attendants.

Suggested Citation

  • Cheng, Tien-Ming & Chang, Shu-Yun & Chan, Yin-Yun, 2018. "I know you are suffering from burnout: The moderated mediation effects of "leisure benefits" and "leisure coping" on the burnout model of flight attendants," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 119-129.
    • Handle: RePEc:eee:jaitra:v:71:y:2018:i:c:p:119-129
    DOI: 10.1016/j.jairtraman.2018.06.003
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    References listed on IDEAS

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    1. Babakus, Emin & Yavas, Ugur & Ashill, Nicholas J., 2009. "The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective," Journal of Retailing, Elsevier, vol. 85(4), pages 480-492.
    2. Lin, Jo-Hui & Wong, Jehn-Yih & Ho, Ching-hua, 2013. "Promoting frontline employees' quality of life: Leisure benefit systems and work-to-leisure conflicts," Tourism Management, Elsevier, vol. 36(C), pages 178-187.
    3. Chen, Ching-Fu & Kao, Ya-Ling, 2012. "Investigating the antecedents and consequences of burnout and isolation among flight attendants," Tourism Management, Elsevier, vol. 33(4), pages 868-874.
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    Cited by:

    1. Yong-Hsin Chen & Chih-Jung Yeh & Chun-Ming Lee & Gwo-Ping Jong, 2022. "Mediation Effect of Musculoskeletal Pain on Burnout: Sex-Related Differences," IJERPH, MDPI, vol. 19(19), pages 1-13, October.
    2. Samanci, Simge & Didem Atalay, Kumru & Bahar Isin, Feride, 2021. "Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era," Journal of Air Transport Management, Elsevier, vol. 90(C).
    3. Tang, Au Due & Chang, Man-Ling & Wang, Tsu-Hui & Lai, Cheng-Hao, 2020. "How to create genuine happiness for flight attendants: Effects of internal marketing and work-family interface," Journal of Air Transport Management, Elsevier, vol. 87(C).
    4. Karatepe, Osman M. & Kim, Taegoo Terry, 2020. "Investigating the selected consequences of boreout among cabin crew," Journal of Air Transport Management, Elsevier, vol. 82(C).

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