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Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry

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  • Vatankhah, Sanaz
  • Javid, Elyeh
  • Raoofi, Ali

Abstract

In light of Signaling theory, this study investigates the mediating role of perceived organizational support (POS) in the relationship between high-performance work practices (HPWPs) and counterproductive work behavior (CWB). Judgmental sample of flight attendants in Iran was used to asses this relationship. The results of multiple regression analysis indicate that empowerment, reward and promotion as indicators of HPWPs are negatively related to CWB. Further, the results support the mediating role of POS in this relationship. Specifically, results indicate that POS acts as the partial mediator in the relationships between empowerment, reward and CWB. Moreover, results support full mediating role of POS in the relationships between promotion and CWB. This study advances our understanding of organizational level antecedents of CWB and mediating role of POS as the social mechanism through which HPWPs predict employees’ behavioral outcomes.

Suggested Citation

  • Vatankhah, Sanaz & Javid, Elyeh & Raoofi, Ali, 2017. "Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 107-115.
    • Handle: RePEc:eee:jaitra:v:59:y:2017:i:c:p:107-115
    DOI: 10.1016/j.jairtraman.2016.12.001
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    References listed on IDEAS

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    1. Spence, Michael, 1974. "Competitive and optimal responses to signals: An analysis of efficiency and distribution," Journal of Economic Theory, Elsevier, vol. 7(3), pages 296-332, March.
    2. YuKyoung Kim & Ki-Joon Back, 2012. "Antecedents and consequences of flight attendants' job satisfaction," The Service Industries Journal, Taylor & Francis Journals, vol. 32(16), pages 2565-2584, December.
    3. Alfes, Kerstin & Shantz, Amanda & Truss, Catherine & Soane, Emma, 2013. "The link between perceived human resource management practices, engagement and employee behaviour: a moderated mediation model," LSE Research Online Documents on Economics 42345, London School of Economics and Political Science, LSE Library.
    4. Jeffrey B. Arthur, 2011. "Do HR System Characteristics Affect the Frequency of Interpersonal Deviance in Organizations? The Role of Team Autonomy and Internal Labor Market Practices," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 50(1), pages 30-56, January.
    5. Chen, Ching-Fu & Kao, Ya-Ling, 2012. "Investigating the antecedents and consequences of burnout and isolation among flight attendants," Tourism Management, Elsevier, vol. 33(4), pages 868-874.
    6. Michael Spence, 1973. "Job Market Signaling," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 87(3), pages 355-374.
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    Cited by:

    1. Vatankhah, Sanaz & Darvishi, Maryam, 2018. "An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 49-58.
    2. Zelalem Gebretsadik Estifo & Luo Fan & Naveed Ahmad Faraz, 2019. "Effect of Employee Oriented Human Resource Management Practices on Counterproductive Work Behaviors," International Journal of Innovation and Economic Development, Inovatus Services Ltd., vol. 5(1), pages 23-41, June.
    3. Cenk Tufan & Mete Kaan Namal & Bulent Arpat & Yeliz Yesil & Ibrahim Sani Mert, 2023. "The Mediating Effect of Organizational Justice Perception on the Relationship between Ethical Leadership and Workplace Deviant Behaviors," Sustainability, MDPI, vol. 15(2), pages 1-15, January.
    4. Lip Ryan Shin & Sunghyup Sean Hyun, 2019. "Impact of Managerial Influence Tactics on Job Creativity and Performance: A Focus on Korean Airline Service Employees," Sustainability, MDPI, vol. 11(16), pages 1-14, August.
    5. Juan A. Marin-Garcia & Tomas Bonavia, 2021. "Empowerment and Employee Well-Being: A Mediation Analysis Study," IJERPH, MDPI, vol. 18(11), pages 1-22, May.
    6. Romat Saragih, 2020. "Effective Human Resources Practice and Employee Engagement: The Mediating Roles of Organizational Support," GATR Journals jmmr241, Global Academy of Training and Research (GATR) Enterprise.
    7. Vatankhah, Sanaz, 2021. "Dose safety motivation mediate the effect of psychological contract of safety on flight attendants' safety performance outcomes?: A social exchange perspective," Journal of Air Transport Management, Elsevier, vol. 90(C).

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