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Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective

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  • Rubio-Andrada, Luis
  • Celemín-Pedroche, María Soledad
  • Escat-Cortés, María-Dolores
  • Jiménez-Crisóstomo, Abel

Abstract

•Air transport infrastructures are a pillar of the destinations competitiveness.•Technology supports passenger experience.•Women show a higher appreciation for technology use in the airport processes.•Gender differences influence traveller satisfaction at Smart Airports.•Socio-demographic factors influence traveller satisfaction at Smart Airports.

Suggested Citation

  • Rubio-Andrada, Luis & Celemín-Pedroche, María Soledad & Escat-Cortés, María-Dolores & Jiménez-Crisóstomo, Abel, 2023. "Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective," Journal of Air Transport Management, Elsevier, vol. 107(C).
    • Handle: RePEc:eee:jaitra:v:107:y:2023:i:c:s0969699722001661
    DOI: 10.1016/j.jairtraman.2022.102347
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