IDEAS home Printed from https://ideas.repec.org/a/eee/ejores/v261y2017i3p893-902.html
   My bibliography  Save this article

The Repair Kit Problem with positive replenishment lead times and fixed ordering costs

Author

Listed:
  • Prak, Dennis
  • Saccani, Nicola
  • Syntetos, Aris
  • Teunter, Ruud
  • Visintin, Filippo

Abstract

The Repair Kit Problem (RKP) concerns the determination of a set of items taken by a service engineer to perform on-site product support. Such a set is called a kit. Models developed in the literature have always ignored the lead times associated with delivering items to replenish the kit, thereby limiting the practical relevance of the proposed solutions. Motivated by a real life case, we develop a model with positive lead times to control the replenishment quantities of the items in the kit, and study the performance of (s, S) policies under a service objective. The choice for (s, S) policies is made in order to accommodate fixed ordering costs. We present a method to calculate job fill rates with exact expressions, and discuss a heuristic approach to optimize the reorder level and order-up-to level for each item in the kit. The empirical utility of the model is assessed on real world data from an equipment manufacturer and useful insights are offered to after-sales managers.

Suggested Citation

  • Prak, Dennis & Saccani, Nicola & Syntetos, Aris & Teunter, Ruud & Visintin, Filippo, 2017. "The Repair Kit Problem with positive replenishment lead times and fixed ordering costs," European Journal of Operational Research, Elsevier, vol. 261(3), pages 893-902.
    • Handle: RePEc:eee:ejores:v:261:y:2017:i:3:p:893-902
    DOI: 10.1016/j.ejor.2017.02.019
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0377221717301418
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ejor.2017.02.019?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Stephen C. Graves, 1982. "Note---A Multiple-Item Inventory Model with a Job Completion Criterion," Management Science, INFORMS, vol. 28(11), pages 1334-1337, November.
    2. M. Guajardo & M. Rönnqvist, 2015. "Cost allocation in inventory pools of spare parts with service-differentiated demand classes," International Journal of Production Research, Taylor & Francis Journals, vol. 53(1), pages 220-237, January.
    3. Salvatore T. March & Gary D. Scudder, 1984. "Note---On "Optimizing Field Repair Kits Based on Job Completion Rate"," Management Science, INFORMS, vol. 30(8), pages 1025-1028, August.
    4. Bijvank, Marco & Koole, Ger & Vis, Iris F.A., 2010. "Optimising a general repair kit problem with a service constraint," European Journal of Operational Research, Elsevier, vol. 204(1), pages 76-85, July.
    5. John W. Mamer & Stephen A. Smith, 1982. "Optimizing Field Repair Kits Based on Job Completion Rate," Management Science, INFORMS, vol. 28(11), pages 1328-1333, November.
    6. Heeremans, D. & Gelders, L. F., 1995. "Multiple period repair kit problem with a job completion criterion: A case study," European Journal of Operational Research, Elsevier, vol. 81(2), pages 239-248, March.
    7. Jing-Sheng Song, 1998. "On the Order Fill Rate in a Multi-Item, Base-Stock Inventory System," Operations Research, INFORMS, vol. 46(6), pages 831-845, December.
    8. Shelby Brumelle & Daniel Granot, 1993. "The Repair Kit Problem Revisited," Operations Research, INFORMS, vol. 41(5), pages 994-1006, October.
    9. Stephen A. Smith & John C. Chambers & Eli Shlifer, 1980. "Note---Optimal Inventories Based on Job Completion Rate for Repairs Requiring Multiple Items," Management Science, INFORMS, vol. 26(8), pages 849-854, August.
    10. John W. Mamer & Andrew W. Shogan, 1987. "A Constrained Capital Budgeting Problem with Applications to Repair Kit Selection," Management Science, INFORMS, vol. 33(6), pages 800-806, June.
    11. Teunter, Ruud H., 2006. "The multiple-job repair kit problem," European Journal of Operational Research, Elsevier, vol. 175(2), pages 1103-1116, December.
    12. Gebauer, Heiko & Fleisch, Elgar & Friedli, Thomas, 2005. "Overcoming the Service Paradox in Manufacturing Companies," European Management Journal, Elsevier, vol. 23(1), pages 14-26, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rippe, Christoph & Kiesmüller, Gudrun P., 2023. "The repair kit problem with imperfect advance demand information," European Journal of Operational Research, Elsevier, vol. 304(2), pages 558-576.
    2. Prak, Dennis & Rogetzer, Patricia, 2022. "Timing intermittent demand with time-varying order-up-to levels," European Journal of Operational Research, Elsevier, vol. 303(3), pages 1126-1136.
    3. Neves-Moreira, Fábio & Veldman, Jasper & Teunter, Ruud H., 2021. "Service operation vessels for offshore wind farm maintenance: Optimal stock levels," Renewable and Sustainable Energy Reviews, Elsevier, vol. 146(C).
    4. Christoph Rippe & Gudrun P. Kiesmüller, 2023. "The added value of advance demand information for the planning of a repair kit," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 31(1), pages 311-335, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Christoph Rippe & Gudrun P. Kiesmüller, 2023. "The added value of advance demand information for the planning of a repair kit," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 31(1), pages 311-335, March.
    2. Rippe, Christoph & Kiesmüller, Gudrun P., 2023. "The repair kit problem with imperfect advance demand information," European Journal of Operational Research, Elsevier, vol. 304(2), pages 558-576.
    3. Michael F. Gorman & Sanjay Ahire, 2006. "A Major Appliance Manufacturer Rethinks Its Inventory Policies for Service Vehicles," Interfaces, INFORMS, vol. 36(5), pages 407-419, October.
    4. Bijvank, Marco & Koole, Ger & Vis, Iris F.A., 2010. "Optimising a general repair kit problem with a service constraint," European Journal of Operational Research, Elsevier, vol. 204(1), pages 76-85, July.
    5. Rachel Q. Zhang, 1999. "Expected time delay in multi‐item inventory systems with correlated demands," Naval Research Logistics (NRL), John Wiley & Sons, vol. 46(6), pages 671-688, September.
    6. Michael F. Gorman, 2023. "Case Article—Swirltubs After-Market Product Inventory and Service Case," INFORMS Transactions on Education, INFORMS, vol. 23(3), pages 149-151, May.
    7. Teunter, Ruud H. & Klein Haneveld, Willem K., 2002. "Inventory control of service parts in the final phase: A central depot and repair kits," European Journal of Operational Research, Elsevier, vol. 138(1), pages 76-86, April.
    8. Heeremans, D. & Gelders, L. F., 1995. "Multiple period repair kit problem with a job completion criterion: A case study," European Journal of Operational Research, Elsevier, vol. 81(2), pages 239-248, March.
    9. Renato de Matta & Vernon Ning Hsu & Timothy J. Lowe, 1999. "Capacitated selection problem," Naval Research Logistics (NRL), John Wiley & Sons, vol. 46(1), pages 19-37, February.
    10. Jing-Sheng Song, 1998. "On the Order Fill Rate in a Multi-Item, Base-Stock Inventory System," Operations Research, INFORMS, vol. 46(6), pages 831-845, December.
    11. K Liu & J-A Li & Y Wu & K K Lai, 2005. "Analysis of monitoring and limiting of commercial cheating: a newsvendor model," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 56(7), pages 844-854, July.
    12. Liu, Ke & Li, Jing-An & Lai, Kin Keung, 2004. "Single period, single product newsvendor model with random supply shock," European Journal of Operational Research, Elsevier, vol. 158(3), pages 609-625, November.
    13. Vliegen, I.M.H. & van Houtum, G.J., 2009. "Approximate evaluation of order fill rates for an inventory system of service tools," International Journal of Production Economics, Elsevier, vol. 118(1), pages 339-351, March.
    14. van Jaarsveld, Willem & Dollevoet, Twan & Dekker, Rommert, 2015. "Improving spare parts inventory control at a repair shop," Omega, Elsevier, vol. 57(PB), pages 217-229.
    15. Narendra Agrawal & Morris A. Cohen, 2001. "Optimal material control in an assembly system with component commonality," Naval Research Logistics (NRL), John Wiley & Sons, vol. 48(5), pages 409-429, August.
    16. Vliegen, I.M.H. & Kleingeld, P.A.M. & van Houtum, G.J., 2010. "Separate tools or tool kits: An exploratory study of engineers' preferences," International Journal of Production Economics, Elsevier, vol. 125(1), pages 173-184, May.
    17. Willem van Jaarsveld & Alan Scheller-Wolf, 2015. "Optimization of Industrial-Scale Assemble-to-Order Systems," INFORMS Journal on Computing, INFORMS, vol. 27(3), pages 544-560, August.
    18. Rahimi-Ghahroodi, S. & Al Hanbali, A. & Vliegen, I.M.H. & Cohen, M.A., 2019. "Joint optimization of spare parts inventory and service engineers staffing with full backlogging," International Journal of Production Economics, Elsevier, vol. 212(C), pages 39-50.
    19. Stephen A. Smith & Narendra Agrawal, 2000. "Management of Multi-Item Retail Inventory Systems with Demand Substitution," Operations Research, INFORMS, vol. 48(1), pages 50-64, February.
    20. Prak, Dennis & Rogetzer, Patricia, 2022. "Timing intermittent demand with time-varying order-up-to levels," European Journal of Operational Research, Elsevier, vol. 303(3), pages 1126-1136.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:261:y:2017:i:3:p:893-902. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/eor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.