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Driving health IT implementation success: Insights from The Christ Hospital

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  • Blake, R. Todd
  • Massey, Anne P.
  • Bala, Hillol
  • Cummings, Jeff
  • Zotos, Angela

Abstract

The application of information technology to healthcare promises significant benefits, particularly with regard to innovations in improving both clinical and administrative processes. However, to date, few studies have been devoted to understanding the process of implementing a hospital's clinical and business systems and the drivers of success. In this article, we describe a major HIT implementation undertaken by The Christ Hospital (TCH). Specifically, we report on TCH's efforts to separate from a well-established, multi-facility healthcare delivery network and move toward providing world-class patient care on its own. Here, we examine how different stakeholder perspectives, rather than causing conflict, were capitalized on via a collaboration-intensive process. These stakeholders included administrators, physicians, nurses, and other hospital staff, as well as external vendors and TCH's consulting partner. This project is unique due to the speed and spirit of collaboration with which it was accomplished. Our findings have a number of generalizable lessons for practice and implications for research.

Suggested Citation

  • Blake, R. Todd & Massey, Anne P. & Bala, Hillol & Cummings, Jeff & Zotos, Angela, 2010. "Driving health IT implementation success: Insights from The Christ Hospital," Business Horizons, Elsevier, vol. 53(2), pages 131-138, March.
    • Handle: RePEc:eee:bushor:v:53:y:2010:i:2:p:131-138
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    References listed on IDEAS

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    1. Wanda J. Orlikowski, 1992. "The Duality of Technology: Rethinking the Concept of Technology in Organizations," Organization Science, INFORMS, vol. 3(3), pages 398-427, August.
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    Cited by:

    1. Angel L. Meroño-Cerdan & Carolina López-Nicolas, 2013. "Understanding the drivers of organizational innovations," The Service Industries Journal, Taylor & Francis Journals, vol. 33(13-14), pages 1312-1325, October.
    2. Mauro, Marianna & Cardamone, Emma & Cavallaro, Giusy & Minvielle, Etienne & Rania, Francesco & Sicotte, Claude & Trotta, Annarita, 2014. "Teaching hospital performance: Towards a community of shared values?," Social Science & Medicine, Elsevier, vol. 101(C), pages 107-112.
    3. Amit V. Deokar & Surendra Sarnikar, 2016. "Understanding process change management in electronic health record implementations," Information Systems and e-Business Management, Springer, vol. 14(4), pages 733-766, November.

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