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Continuous Improvement: An Empirical Review in Vietnam

Author

Listed:
  • Hoa Trong Hoang

    (Vietnam National University, Hanoi 144 Xuan Thuy, Cau Giay, Hanoi, Vietnam)

  • Ha Thu Nguyen

    (Center for Business Administration Studies, VNU University of Economics and Business, Hanoi, Vietnam)

  • Anh Chi Phan

    (Center for Business Administration Studies, VNU University of Economics and Business, Hanoi, Vietnam)

  • Duong Huy Phan

    (Faculty of Political Economics, VNU University of Economics and Business, Hanoi, Vietnam)

  • Phong Thai Le

    (Faculty of Business Administration, Foreign Trade University, Hanoi, Vietnam)

Abstract

This paper presents the preliminary results of an empirical study investigating the current situation of Continuous Improvement (CI) practices in Vietnam with a focus on the CI tools, namely PDCA, 5S and 7 QC Tools. Analyzing data collected from 80 Vietnamese companies in 2014-2015, the authors found that different CI practices are implemented in different ways in Vietnamese companies. For example, 5S is more focused while 7 QC Tools is less implemented. In addition, the paper presents the significant linkage between CI practices and selected performance indicators within Product and Service quality performance. The findings called for further attention from business managers in Vietnamese companies to be paid to CI implementation, and better understanding of its significance, in order to achieve higher performance in global competition.

Suggested Citation

  • Hoa Trong Hoang & Ha Thu Nguyen & Anh Chi Phan & Duong Huy Phan & Phong Thai Le, 2019. "Continuous Improvement: An Empirical Review in Vietnam," Economics Bulletin, AccessEcon, vol. 39(2), pages 1202-1214.
    • Handle: RePEc:ebl:ecbull:eb-18-00646
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    References listed on IDEAS

    as
    1. Brian McCaig & Nina Pavcnik, 2013. "Moving out of Agriculture: Structural Change in Vietnam," NBER Working Papers 19616, National Bureau of Economic Research, Inc.
    2. Giroud, Axèle, 2007. "MNEs vertical linkages: The experience of Vietnam after Malaysia," International Business Review, Elsevier, vol. 16(2), pages 159-176, April.
    3. Revilla Diez Javier, 2016. "Vietnam 30 years after Doi Moi: achievements and challenges," ZFW – Advances in Economic Geography, De Gruyter, vol. 60(3), pages 121-133, November.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Tunis, Sean & Hanna, Eve & Neumann, Peter J. & Toumi, Mondher & Dabbous, Omar & Drummond, Michael & Fricke, Frank-Ulrich & Sullivan, Sean D. & Malone, Daniel C. & Persson, Ulf & Chambers, James D., 2021. "Variation in market access decisions for cell and gene therapies across the United States, Canada, and Europe," Health Policy, Elsevier, vol. 125(12), pages 1550-1556.

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    More about this item

    Keywords

    Continuous improvement; Kaizen; PDCA; 5S; 7 QC Tools; Product quality; Service quality;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

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