IDEAS home Printed from https://ideas.repec.org/a/dug/journl/y2017i1p159-174.html
   My bibliography  Save this article

Quality Of Services – Key Factor for the Image Creation of Tourist Destination

Author

Listed:
  • Gina-Ionela Butnaru

    (Alexandru Ioan Cuza University of Iasi)

Abstract

The image of the tourist destination is a topic approached by many researchers. They emphasised the fact that image creation is determined by factors, both cognitive and emotional. In the present article, we insisted on the quality of services, considering that this factor plays an essential role in the image creation of tourist destination. We performed the frequency-based statistical modelling of the key factors for the image creation of Vatra Dornei tourist destination, and we proposed a model emphasising the relationship between the quality of services, and the image of the tourist destination.

Suggested Citation

  • Gina-Ionela Butnaru, 2017. "Quality Of Services – Key Factor for the Image Creation of Tourist Destination," EuroEconomica, Danubius University of Galati, issue 1(36), pages 159-174, May.
    • Handle: RePEc:dug:journl:y:2017:i:1:p:159-174
    as

    Download full text from publisher

    File URL: http://journals.univ-danubius.ro/index.php/euroeconomica/article/view/4084/4011
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Alina-Petronela Haller, 2011. "Informational and Technological Progress in the Knowledge Based Society," International Journal of Economic Practices and Theories, Academy of Economic Studies - Bucharest, Romania, vol. 1(1), pages 7-13, July.
    2. Oana ŢUGULEA & Claudia BOBALCA & Andreea MAHA & Liviu MAHA, 2013. "How Do Young People Select Information To Plan A Trip," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 16(16), pages 51-57, December.
    3. Alina-Petronela HALLER, 2016. "Tourism Industry Development In The Emerging Economies Of Central And Eastern Europe (Hungary, Bulgaria, Romania)," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 11, pages 181-187, July.
    4. Heike BÄHRE & Ulrike FERGEN & Carmen CHAŞOVSCHI, 2013. "Bucovina As A Tourist Destination And The Impact Of The Recent International Financial Crisis. Recommendations For A Modern Destination Management Approach In International Destination Marketing," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 16(16), pages 7-14, December.
    5. Daniela CORODEANU AGHEORGHIESEI & Valentin NITA, 2009. "The Network And The Social Capital – Important Aces For Tourism Entrepreneurs," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 7(7), pages 10-19, June.
    6. Ruxandra CIULU & Lorin DRÃGAN, 2011. "Hospitality industry's competition in terms of attracting and retaining valuable HR in Eastern Europe – the case of Romania," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 11(11), pages 56-64, December.
    7. Maria TĂTĂRUȘANU & Valentin NIȚĂ, 2012. "Why Do The Romanian Students Travel?," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 14(14), pages 72-77, December.
    8. MacInnis, Deborah J & Price, Linda L, 1987. "The Role of Imagery in Information Processing: Review and Extensions," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 13(4), pages 473-491, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gina-Ionela Butnaru & Oana-Raluca Licau, 2017. "Service Quality and its Competitive Advantage. Case Study of a Hotel," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 13(3), pages 70-87, JUNE.
    2. Ben Mimoun, Mohammed Slim & Poncin, Ingrid, 2015. "A valued agent: How ECAs affect website customers' satisfaction and behaviors," Journal of Retailing and Consumer Services, Elsevier, vol. 26(C), pages 70-82.
    3. Haller Alina-Petronela & Hârşan Georgia-Daniela Tacu, 2021. "Causes of Sustainable Tourism Resilience in Central and Eastern Europe. The Case of Three Countries: Romania, Bulgaria and Poland," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 15(1), pages 1251-1268, December.
    4. Tobias Effertz & Marie-Kristin Franke & Thorsten Teichert, 2014. "Adolescents’ Assessments of Advertisements for Unhealthy Food: an Example of Warning Labels for Soft Drinks," Journal of Consumer Policy, Springer, vol. 37(2), pages 279-299, June.
    5. Puccinelli, Nancy M. & Goodstein, Ronald C. & Grewal, Dhruv & Price, Robert & Raghubir, Priya & Stewart, David, 2009. "Customer Experience Management in Retailing: Understanding the Buying Process," Journal of Retailing, Elsevier, vol. 85(1), pages 15-30.
    6. Laith Salman Alrubaiee & Sami Aladwan & Mahmoud Hussein Abu Joma & Wael Mohamed Idris & Saja Khater, 2017. "Relationship between Corporate Social Responsibility and Marketing Performance: The Mediating Effect of Customer Value and Corporate Image," International Business Research, Canadian Center of Science and Education, vol. 10(2), pages 104-123, February.
    7. repec:ers:journl:v:volumexxi:y:2018:i:issue4:p:304-316 is not listed on IDEAS
    8. Ruiz Martín, Antonio & Rodríguez Díaz, Manuel & Ruíz San Román, José Antonio, 2014. "Measure of the mining image," Resources Policy, Elsevier, vol. 41(C), pages 23-30.
    9. Johannes D. Hattula & Walter Herzog & Ravi Dhar, 2023. "The impact of touchscreen devices on consumers’ choice confidence and purchase likelihood," Marketing Letters, Springer, vol. 34(1), pages 35-53, March.
    10. Lo, Pei-San & Dwivedi, Yogesh K. & Wei-Han Tan, Garry & Ooi, Keng-Boon & Cheng-Xi Aw, Eugene & Metri, Bhimaraya, 2022. "Why do consumers buy impulsively during live streaming? A deep learning-based dual-stage SEM-ANN analysis," Journal of Business Research, Elsevier, vol. 147(C), pages 325-337.
    11. Fa Wang & Haifeng Wang & Joung Hyung Cho, 2022. "Consumer Preference for Yogurt Packaging Design Using Conjoint Analysis," Sustainability, MDPI, vol. 14(6), pages 1-13, March.
    12. Frank M. Bass & Norris Bruce & Sumit Majumdar & B. P. S. Murthi, 2007. "Wearout Effects of Different Advertising Themes: A Dynamic Bayesian Model of the Advertising-Sales Relationship," Marketing Science, INFORMS, vol. 26(2), pages 179-195, 03-04.
    13. Heller, Jonas & Chylinski, Mathew & de Ruyter, Ko & Mahr, Dominik & Keeling, Debbie I., 2019. "Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability," Journal of Retailing, Elsevier, vol. 95(2), pages 94-114.
    14. Pauwels, Koen & Leeflang, Peter S.H. & Teerling, Marije L. & Huizingh, K.R. Eelko, 2011. "Does Online Information Drive Offline Revenues?," Journal of Retailing, Elsevier, vol. 87(1), pages 1-17.
    15. Stankova, Mariya & Vasenska, Ivanka, 2015. "Competitiveness And Tourism Development - In Search Of Positive Image-Representations Of Bulgaria As A Destination," Ekonomika, Journal for Economic Theory and Practice and Social Issues, Society of Economists Ekonomika, Nis, Serbia, vol. 61(3), pages 1-18, September.
    16. Carolina Bozzi & Marco Neves & Claudia Mont’Alvão, 2022. "Fashion E-Tail and the Impact of Returns: Mapping Processes and the Consumer Journey towards More Sustainable Practices," Sustainability, MDPI, vol. 14(9), pages 1-39, April.
    17. Poncin, Ingrid & Ben Mimoun, Mohamed Slim, 2014. "The impact of “e-atmospherics†on physical stores," Journal of Retailing and Consumer Services, Elsevier, vol. 21(5), pages 851-859.
    18. Shekhar Suraj Kushe & Raveendran P.T., 2015. "Promises of silent salesman to the FMCG industry: an investigation using linear discriminant analysis approach," Management & Marketing, Sciendo, vol. 10(4), pages 304-315, December.
    19. Yim, Mark Yi-Cheon & Yoo, Chan Yun, 2020. "Are Digital Menus Really Better than Traditional Menus? The Mediating Role of Consumption Visions and Menu Enjoyment," Journal of Interactive Marketing, Elsevier, vol. 50(C), pages 65-80.
    20. Ishikawa, Yoshiko & Okada, Erica Mina, 2021. "Hedonic Alternatives in a Simple Choice Context," Hitotsubashi Journal of commerce and management, Hitotsubashi University, vol. 54(1), pages 1-14, January.
    21. Mutlu Yuksel Avcilar & Akin Alkevli, 2017. "The Antecedents of Mobile Repurchasing Intentions: An Empirical Investigation among Turkish Mobile Shoppers," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(3), pages 105-105, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:dug:journl:y:2017:i:1:p:159-174. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Florian Nuta (email available below). General contact details of provider: https://edirc.repec.org/data/fedanro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.