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Burnout, engagement y la percepción sobre prácticas de gestión en pandemia por COVID-19 que tienen trabajadores del centro sur de Chile

Author

Listed:
  • Rodolfo Mendoza-Llanos
  • Álvaro Acuña-Hormazabal
  • Olga Pons-Peregort

Abstract

La pandemia por COVID-19 ha afectado las rutinas laborales y ha generado en las personas estrés o burnout, que puede disminuir por el engagement de los trabajadores. El propósito de esta investigación fue estudiar el burnout, engagement y la percepción de prácticas de gestión en apoyo que tienen los trabajadores en tiempos de pandemia por COVID-19 al enfrentar sus desafíos. El enfoque metodológico fue correlacional-explicativo, con encuestas a 408 trabajadores de una ciudad del centro sur de Chile. Los resultados muestran que existen diferencias por sexo y edad en engagement, pero no en burnout; además, las personas que perciben recibir apoyo presentan puntuaciones mayores de engagement y menores de burnout que quienes no perciben recibir apoyo orientado a prácticas de gestión en contextos inciertos.

Suggested Citation

  • Rodolfo Mendoza-Llanos & Álvaro Acuña-Hormazabal & Olga Pons-Peregort, 2021. "Burnout, engagement y la percepción sobre prácticas de gestión en pandemia por COVID-19 que tienen trabajadores del centro sur de Chile," Estudios Gerenciales, Universidad Icesi, vol. 37(158), pages 104-112, March.
    • Handle: RePEc:col:000129:019216
    DOI: 10.18046/j.estger.2021.158.4364
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    More about this item

    Keywords

    burnout; engagement; psicología organizacional positiva; COVID-19;
    All these keywords.

    JEL classification:

    • J81 - Labor and Demographic Economics - - Labor Standards - - - Working Conditions
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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