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How Does Telework Act As A Solution To The Public Sector In The Time Of Pandemic?

Author

Listed:
  • Jihad FRAIJ

    (Doctoral School of Management and Business, University of Debrecen, Hungary)

  • Nemer ABURUMMAN

    (Doctoral School of Management and Business, University of Debrecen, Hungary)

Abstract

As Coronavirus COVID 19 became a global pandemic, and its repercussions have affected the global economy badly, teleworking was being forced as an alternative pioneer to be implemented in the public sector. This study will discuss adapting Telework as a solution in crisis times in developing countries (Jordan). Systematic Literature Review was adopted to explore the challenges and best practices for adopting Telework in the Public Sector, especially during the crisis. Afterward, interviews were conducted with experts, professionals, and academics from Jordan to discuss the best solutions for adapting Telework in the Jordanian Public Sector. This paper has found several challenges facing the adoption of Telework in the public sector, and they were mainly related to Security, Infrastructure, and Technological Illiteracy. Moreover, this paper has also suggested solutions through the interviews. The most prominent solutions focused on finding a legal framework for the Telework, providing appropriate infrastructure and equipment for the employees to work remotely, and offering frequent technical support for the teleworkers to ensure the Data's security and confidentiality. There was a lack of studies related to Telework in the public sector by reviewing the literature, especially in developing countries. This paper will be a reference for other researchers to explore the challenges and the solutions.

Suggested Citation

  • Jihad FRAIJ & Nemer ABURUMMAN, 2021. "How Does Telework Act As A Solution To The Public Sector In The Time Of Pandemic?," Network Intelligence Studies, Romanian Foundation for Business Intelligence, Editorial Department, issue 17, pages 13-24, June.
    • Handle: RePEc:cmj:networ:y:2021:i:17:p:13-24
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    References listed on IDEAS

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    1. James Gerard Caillier, 2016. "Do Teleworkers Possess Higher Levels of Public Service Motivation?," Public Organization Review, Springer, vol. 16(4), pages 461-476, December.
    2. Eva Thulin & Bertil Vilhelmson & Martina Johansson, 2019. "New Telework, Time Pressure, and Time Use Control in Everyday Life," Sustainability, MDPI, vol. 11(11), pages 1-17, May.
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    Cited by:

    1. Aarthi Raghavan & Mehmet Akif Demircioglu & Serik Orazgaliyev, 2021. "COVID-19 and the New Normal of Organizations and Employees: An Overview," Sustainability, MDPI, vol. 13(21), pages 1-19, October.

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    More about this item

    Keywords

    Telework; Telecommuting; Remote Work; Telework Practice; Public Sector; Jordan;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • J18 - Labor and Demographic Economics - - Demographic Economics - - - Public Policy
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy

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