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Accessibility of Nonprofit Services: Transportation Network Companies and Client Mobility

Author

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  • Mason Dyana P.

    (Department of Planning, Public Policy and Management, University of Oregon, 1209 University of Oregon, 119 Hendricks Hall, 97403-1209, Eugene, OR, USA)

  • Menard Miranda

    (Department of Planning, Public Policy and Management, University of Oregon, Eugene, OR, USA)

Abstract

Nonprofit organizations often partner with government agencies to deliver public services. As communities adapt to new transportation options and technologies, nonprofit organizations and the services they provide need to be kept accessible to their clients. This exploratory research note is among the first of its kind to consider the impact of transportation network companies – like Uber and Lyft – on the accessibility of human services provided by nonprofit organizations. Results raise key questions about accessibility, cost and nonprofit organizational capacity in the use of these services to support traditionally under-served and vulnerable communities. Policy implications and recommendations are also provided.

Suggested Citation

  • Mason Dyana P. & Menard Miranda, 2022. "Accessibility of Nonprofit Services: Transportation Network Companies and Client Mobility," Nonprofit Policy Forum, De Gruyter, vol. 13(4), pages 333-343, October.
    • Handle: RePEc:bpj:nonpfo:v:13:y:2022:i:4:p:333-343:n:6
    DOI: 10.1515/npf-2021-0059
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    References listed on IDEAS

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    5. Deakin, Elizabeth SM., J.D. & Halpern, Jeremy & Parker, Madeleine, 2020. "Examining the Potential for Uber and Lyft to be Included in Subsidized Mobility Programs Targeted to Seniors, Low Income Adults, and People with Disabilities," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt0mw7h24f, Institute of Transportation Studies, UC Berkeley.
    Full references (including those not matched with items on IDEAS)

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