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Do Users Hate Redesign? - A Literature Review On User Resistance To Interface Changes

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  • HUÈšANU Alexandra

    (Alexandru Ioan Cuza University of Iasi)

Abstract

Resistance to change is an aspect related to human behaviour, widely studied in organizational change, but equally important in system interface redesign, where the related literature is scarce. Redesigning interfaces that individuals are used to implies unlearning the navigation routine and learning a new one, leading to cognitive load. High cognitive load affects user experience and can negatively impact user perceptions and behaviour. Understanding resistance to redesign helps companies successfully implement changes while avoiding backlash or failure. Therefore, this paper presents a literature review of user resistance to change, and suggests a few strategies and further directions for studying it.

Suggested Citation

  • HUÈšANU Alexandra, 2021. "Do Users Hate Redesign? - A Literature Review On User Resistance To Interface Changes," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 73(1), pages 53-63, March.
    • Handle: RePEc:blg:reveco:v:73:y:2021:i:1:p:53-63
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    References listed on IDEAS

    as
    1. Jones, Michael A. & Reynolds, Kristy E. & Weun, Seungoog & Beatty, Sharon E., 2003. "The product-specific nature of impulse buying tendency," Journal of Business Research, Elsevier, vol. 56(7), pages 505-511, July.
    2. Madison N. Ngafeeson & Vishal Midha, 2014. "An exploratory study of user resistance in healthcare IT," International Journal of Electronic Finance, Inderscience Enterprises Ltd, vol. 8(1), pages 74-94.
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    More about this item

    Keywords

    user resistance to change; interface design; user interface;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness

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