Speaking Up in the Operating Room: How Team Leaders Promote Learning in Interdisciplinary Action Teams
AbstractThis paper examines learning in interdisciplinary action teams. Research on team effectiveness has focused primarily on single-discipline teams engaged in routine production tasks and, less often, on interdisciplinary teams engaged in discussion and management rather than action. The resulting models do not explain differences in learning in interdisciplinary action teams. Members of these teams must coordinate action in uncertain, fast-paced situations, and the extent to which they are comfortable speaking up with observations, questions, and concerns may critically influence team outcomes. To explore what leaders of action teams do to promote speaking up and other proactive coordination behaviours - as well as how organizational context may affect these team processes and outcomes - I analysed qualitative and quantitative data from 16 operating room teams learning to use a new technology for cardiac surgery. Team leader coaching, ease of speaking up, and boundary spanning were associated with successful technology implementation. The most effective leaders helped teams learn by communicating a motivating rationale for change and by minimizing concerns about power and status differences to promote speaking up in the service of learning. Copyright Blackwell Publishing Ltd 2003.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Bibliographic InfoArticle provided by Wiley Blackwell in its journal Journal of Management Studies.
Volume (Year): 40 (2003)
Issue (Month): 6 (09)
Contact details of provider:
Web page: http://www.blackwellpublishing.com/journal.asp?ref=0022-2380
You can help add them by filling out this form.
CitEc Project, subscribe to its RSS feed for this item.
- van Riel, C.B.M. & Berens, G.A.J.M. & Dijkstra, M., 2005. "The Influence of Employee Communication on Strategic Business Alignment," ERIM Report Series Research in Management ERS-2005-060-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
- Lisbeth Brøde Jepsen, 2013. "Information Sharing in a New Product Development Project - The Role of Core Actors," Working Papers 115/13, University of Southern Denmark, Department of Environmental and Business Economics.
- Hsin-Hua Hsiung, 2012. "Authentic Leadership and Employee Voice Behavior: A Multi-Level Psychological Process," Journal of Business Ethics, Springer, vol. 107(3), pages 349-361, May.
- David Whiteside & Laurie Barclay, 2013. "Echoes of Silence: Employee Silence as a Mediator Between Overall Justice and Employee Outcomes," Journal of Business Ethics, Springer, vol. 116(2), pages 251-266, August.
- Doherty, Carole & Saunders, Mark N.K., 2013. "Elective surgical patients' narratives of hospitalization: The co-construction of safety," Social Science & Medicine, Elsevier, vol. 98(C), pages 29-36.
- Li-Yueh Lee & Veasna Sou, 2013. "The Antecedents of Innovation Climate: Cross-Level Mediation Perspectives," Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management, ToKnowPress.
- Hassan Jorfi & Hashim Fauzy Bin Yaccob & Ishak Mad Shah, 2011. "The Relationship between Demographics Variables, Emotional Intelligence, Communication Effectiveness, Motivation, and Job Satisfaction," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 1(1), pages 38-62, April.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Wiley-Blackwell Digital Licensing) or (Christopher F. Baum).
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.